Time Critical Logistics Coordinator

The Time Critical Logistics Coordinator is responsible for facilitating domestic and international freight across air transportation modes. They are a key liaison between customers, carriers, customs authorities, and internal stakeholders to ensure freight moves efficiently, compliantly, and cost effectively from origin to destination. They are highly organized, detail oriented, and capable of managing multiple shipments and priorities in a fast-paced logistics environment. They play a critical role in delivering exceptional service while supporting operational excellence and customer satisfaction.

Responsibilities

• Coordinate domestic and international freight shipments across air transportation modes.

• Manage the end-to-end forwarding process from shipment initiation through final delivery.

• Own the complete shipment process in CargoWise, including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, operational milestone updates, and costing.

• Ensure all customers' SOP instructions are adhered to, and internal/company KPIs and guidelines are and met.

• Prepare, review, and process shipping documentation including bills of lading, commercial invoices, packing lists, airway bills, and other transportation documents.

• Communicate proactively with customers, carriers, customs brokers, steamship lines, airlines, trucking providers, and internal teams regarding shipment status and requirements.

• Track and monitor freight movements to ensure timely pickup, transit, customs clearance, and delivery.

• Support import and export compliance by maintaining accurate shipment records and ensuring adherence to applicable regulations and trade requirements.

• Coordinate customs clearance activities and work closely with customs brokers and government agencies as needed.

• Identify and resolve transportation delays, documentation discrepancies, customs holds, and other shipment-related issues.

• Provide customers with shipment updates, quotes, service options, and solutions to support their logistics needs.

• Maintain accurate data and shipment information within transportation management and operational systems.

• Assist with carrier selection, routing decisions, and cost-effective transportation solutions.

• Support continuous improvement efforts related to service levels, operational efficiency, and customer satisfaction.

• Collaborate with cross-functional teams to ensure a seamless customer experience and successful shipment execution.

• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or equivalent required; additional logistics, transportation, supply chain, or business coursework preferred.

• Certification/Licensure: No specific certification required; industry certifications related to freight forwarding, import/export, customs, or logistics are a plus.

• Experience: 2+ years of direct experience in freight forwarding required

• Specialized experience in import operations, customs brokerage, and international logistics preferred.

• Experience supporting air freight operations strongly preferred.

• Prior working experience with CargoWise TMS and similar cloud-based transportation management/logistics platforms preferred.

• Working knowledge of international shipping documentation, transportation processes, and import/export procedures.

• Ability to manage multiple shipments, priorities, and deadlines in a fast-paced operational environment.

• Strong communication and customer service skills with the ability to build relationships across customers, carriers, and internal stakeholders.

• Excellent attention to detail and problem-solving skills with the ability to identify and resolve shipment issues efficiently.

• Demonstrated discretion and confidentiality in handling and protecting sensitive information.

• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).

--

#LI-onsite #LI-DR1