Timeshare Exit Verification Specialist

Client Protection Group | Santa Ana, CA
Full-time | Monday–Friday, 9:00 AM–5:00 PM
Pay: Based on experience

Client Protection Group is seeking an experienced Verification Specialist to help manage client verification, documentation, and follow-up within our timeshare exit department.

Applicants MUST have direct experience in the timeshare exit industry and be familiar with the timeshare exit process. General customer service or timeshare sales experience alone does not meet this requirement.

We need someone who can confidently review client files, identify missing information, explain next steps, and help keep the department organized and accountable.

Responsibilities

• Conduct client verification calls and confirm enrollment information, ownership details, and required documentation.
• Review agreements and returned paperwork for completeness and accuracy.
• Follow up with clients to obtain missing documents, signatures, and information.
• Explain paperwork requirements and next steps clearly and professionally.
• Maintain detailed, accurate notes in our CRM and tracking spreadsheets.
• Coordinate client schedules, notices, and follow-up tasks.
• Monitor verification progress and ensure outstanding items are addressed promptly.
• Help coordinate daily assignments and provide guidance to verification and support staff.
• Identify file discrepancies and escalate client concerns to management.
• Work closely with customer support and management to keep files moving through the timeshare exit process.

Required Qualifications

• Direct experience working in timeshare exit verification, processing, or customer support.
• Strong understanding of timeshare ownership, mortgages, maintenance fees, and common resort correspondence.
• Experience reviewing client documents and managing follow-up.
• Excellent phone communication, organization, and attention to detail.
• Ability to handle difficult conversations with professionalism and patience.
• Comfortable using CRM systems, email, spreadsheets, and electronic documents.
• Ability to manage multiple files, prioritize tasks, and follow through with minimal supervision.

Prior experience overseeing verification workflows or supporting a customer service team is preferred.

How to Apply

Submit your resume and a brief description of your timeshare exit experience. Include the companies you have worked for and your responsibilities in verification, documentation, or client support.

Only applicants with relevant timeshare exit experience will be considered.

Pay: $22.00 - $26.00 per hour

Expected hours: 40.0 per week

Work Location: In person