TIRE MANAGER

T & E is seeking an experienced and customer-focused Tire Manager to lead our tire department and oversee both in-shop and road-service operations. The ideal candidate will have strong knowledge of tires for heavy duty and light duty vehicles, excellent communication skills, and the ability to effectively manage technicians, customers, inventory, and daily workflow.The Tire Manager will serve as the primary point of contact for customers needing tire services and will be responsible for ensuring that every job is handled safely, efficiently, and professionally from start to finish.

Key Responsibilities

• Lead, train, schedule, and supervise all in-shop tire technicians.
• Oversee road-service tire technicians and help ensure timely, efficient, and professional mobile service.
• Manage the daily vehicle service queue and assign work based on technician availability, skills, and job priorities.
• Review jobs before, during, and after service to ensure accuracy, quality, safety, and customer satisfaction.
• Open, manage, update, and close service tickets accurately and in a timely manner.
• Advise customers before, during, and after service regarding tire needs, repair recommendations, pricing, and service timelines.
• Serve as the primary point of contact for all tire-related customer needs, including phone calls, emails, walk-in customers, and service updates.
• Provide accurate quotes, explain recommended services, and communicate clearly with customers regarding vehicle repairs and tire requirements.
• Build strong customer relationships through professional service, product knowledge, and effective follow-up.
• Assist customers in selecting the appropriate tires based on vehicle type, application, mileage, load requirements, budget, and driving conditions.
• Order tires, parts, supplies, and equipment needed for scheduled and ongoing jobs.
• Maintain proper tire and parts inventory levels to ensure products are available when needed.
• Coordinate with vendors, suppliers, and parts departments to obtain products and resolve availability or delivery issues.
• Monitor tire inventory for accuracy, organization, quality, and proper storage.
• Help maintain efficient tire installation, repair, inspection, and maintenance procedures.
• Ensure technicians follow company policies, safety procedures, and quality standards.
• Monitor department performance, workflow, productivity, and customer satisfaction.
• Communicate effectively with customers, technicians, management, vendors, and other team members.
• Assist with resolving customer concerns and service issues in a professional and timely manner.

Qualifications and Skills

• Previous experience in tire service, automotive service, commercial vehicle service, or a related field.
• Prior supervisory, management, or lead technician experience preferred.
• Strong knowledge of tire types, sizes, specifications, applications, load ratings, and service requirements.
• Understanding of tire installation, repair, inspection, balancing, and maintenance procedures.
• Excellent customer service, sales, communication, and organizational skills.
• Ability to accurately prepare quotes, manage service tickets, and maintain detailed records.
• Strong leadership skills and the ability to train, motivate, and hold team members accountable.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Professional, dependable, safety-minded, and team-oriented.
• Ability to work comfortably with computers, email, phone systems, and service or inventory software.
• Ability to lift and handle tires and equipment as required.
• Valid driver’s license and a good driving record may be required.

What We Offer

• Competitive pay based on experience $70K - $105K
• Opportunities for professional growth and advancement
• A supportive, team-oriented work environment
• The opportunity to lead an important and growing department
• Paid healthcare for full-time employees
• Holiday pay

Pay: $70,000.00 - $105,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please describe your current or recent experience as a Tire Manager or Tire Technician, including your experience with tire installation, repair, maintenance, customer service, and team leadership.

Experience:

• Tire Manager: 2 years (Required)

Ability to Commute:

• Kansas City, MO 64165 (Preferred)

Work Location: In person