Tissue Placement Coordinator (Bilingual)

Position Purpose

The Tissue Placement Coordinator is responsible for placement and distribution of human eye tissue with surgeons and hospital facilities without compromising the utility of the tissue. Ensures compliance with Food and Drug Administration (FDA) Good Tissue Practices (GTP’s), Eye Bank Association of America (EBAA), and other state and federal regulatory bodies, and Lions Eye Institute for Transplant & Research (LEITR) Standard Operating Procedures (SOP). In some cases, the Tissue Placement Coordinator will assist with the packaging of outgoing tissue. This position may be required to work a rotating schedule to include weekends.

Schedule

Monday through Friday, 10am - 7pm ET. To be on-call every other weekend.

Essential Duties and Responsibilities

• Receives requests and supports the placement process for timely delivery of the highest quality transplant tissue for LEITR customers
• Maintains positive business development focus with LEITR customers to help enhance tissue placement opportunities and excellent customer relationships
• Increase domestic and international tissue placement services
• Become knowledgeable of EBAA, FDA, and LEITR policies and procedures
• Ensure all tissue for placement has been signed off on by appropriate Medical Designee
• Ensures that all serological tests are completed and confirmed
• Ensures tissue, medical information and all appropriate materials are within the shipping container following EBAA, FDA and LEITR policies
• Receives, enters, data, and processes requests for tissue from surgeons and institutes
• Interact well with surgeons and surgical staff on donor or tissue related issues
• Distributes, packages and makes arrangements for shipment of tissue via airlines, bus, carrier, etc.
• Evening shift and weekends may be required
• Must serve “On Call” rotation
• Other duties as assigned

Education and Experience

Degrees in science, nursing, or training as an ophthalmic technician or related field. One to two years of experience in a related field may be substitute for education. Certified as an Eye Bank Technician a plus but not required.

Knowledge, Skills and Abilities

• Excellent communication skills both verbal and written.
• Bilingual in Spanish and English required.
• Demonstrate exceptional customer service, attention to detail and multitasking skills
• Computer proficiency, including Outlook and Microsoft Office Suite
• Ability to interact with coworkers within and outside of the department
• Ability to effectively prioritize shift activities
• Be a selfstarter and work with minimal guidance; work independently as well as in a team environment
• Knowledge of medical and ophthalmic terminology a plus
• Must have or obtain Hepatitis B vaccination
• Ability to work weekends, evening and/or holidays as required

Work Environment

The work environment described here is representative of those employee encounters while performing the essential functions of the job. While performing the duties of the job, the employee is exposed to a laboratory‐like environment and office like‐environment. The noise level is usually low. Open discussions about donor health and circumstances of death occur throughout the day. Equipment required for this position include but are not limited to, standard office space and equipment, standard PC equipment and printers, and telephone and/or headset.

Physical Demands

The physical demands representative of those that must be met by an employee to successfully perform the essential functions of this job include but are not limited to regularly required to sit, stand, talk, see and hear; needing to possess conversational hearing, with and without aid, as well as adequate vision; required to possess dexterity to operate standard office equipment; occasionally required to lift 25 pounds or more. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Appearance Standards

We are proud to foster a workplace that balances professionalism with personal comfort. Team members are expected to maintain a business casual appearance that reflects a clean and polished image.

Our standards permit:

• Natural hair colors
• Visible tattoos that are appropriate in nature
• Simple piercings, such as ear piercings and nose studs

All other piercings are not permitted during scheduled work hours; however, clear retainers may be worn in place of metal jewelry. Please note that certain roles may require designated uniforms or safety attire in accordance with job duties. If you are comfortable adhering to these guidelines, we encourage you to apply. We look forward to welcoming motivated and professional individuals to our team.

About Lions World Vision Institute

Lions World Vision Institute is a nonprofit organization committed to honoring vision as a basic human right. Our work extends around the globe and includes donor family and recipient support, advanced tissue preparation for transplant cases, innovative research and technology development, eye bank and surgeon training programs, pediatric vision services, and community-based education in local and international communities for those who are visually impaired. With our worldwide ecosystem of eye banks, surgeons, and research leaders, we work tirelessly to honor a donor’s gift by protecting and supporting sight restoration for hundreds of thousands of people—transforming lives around the world…. So the world can see.