Main Duties/Responsibilities:

• Interact with vendor or donor regarding status of title issues

• Update donation records in the CARS database with the highest level of accuracy

• Assist Operations in weekly reporting

• Available to answer questions from CSRs

• Maintain and update any record in Title Issues status in the CARS Database

• Responsible for updating CARS-generated manual for DMV requirements

• Work with Accounts Payable/Accounting for all costs associated with title processing

• Report any ongoing vendor title issues to management, as needed

• Perform additional tasks as requested by management

Experience:

• HS diploma
• 1-year customer service experience
• 1-year vehicle title processing experience is preferred

Skills:

• Computer proficiency and typing speed of 45 words per minute
• Good customer service skills and attitude
• Good communication skills - verbal and written
• Must be able to work under pressure and meet time sensitive deadlines.
• Must be able to multitask
• Strong attention to detail
• Strong organizational skills
• Numeric and alphabetic filing skills