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Keep client records, renewals, claims, and communications organised with accuracy and care. We're looking for a detail-focused Insurance Administrator who can support insurance operations, maintain clean records, manage documentation, and keep renewal and claims activity moving smoothly. If you enjoy structured processes, client information management, and staying one step ahead of deadlines, this role is built for you.

Work Setup: Hybrid or WFH

Role Overview

As our Insurance Administrator, you'll support day-to-day insurance administration by keeping client records current, managing digital documents, coordinating pre-renewal and renewal activity, tracking claims, and supporting communications. You'll help ensure information is accurate, easy to retrieve, and aligned with company processes so clients and internal teams receive timely, dependable support.

Key Responsibilities

Key Responsibilities

• Maintain Client Records: Update client information and organise digital files for easy retrieval, accuracy, and compliance.
• Manage Documents: Save invoices and related documents into the Document Management System in line with company protocols.
• Keep Communications Moving: Manage incoming and outgoing emails to support timely responses and proper documentation.
• Coordinate Pre-Renewals: Allocate renewal tasks and prepare pre-renewal templates, emails, and schedules.
• Support Renewal Processing: Obtain renewal terms, highlighting changes and claims history for review.
• Prepare Comparative Quotes: Source quotes using current client data and claims history to support renewal decisions.
• Assist Debtor Follow-Ups: Retrieve debtor reports and send statement reminders where required.
• Track Claims Activity: Monitor claims in the CRM system and keep records accurate, current, and easy to follow.

Skills & Experience

• At least 3 years of experience in the Singapore and/or UK insurance field.
• Experience using insurance-related CRMs or other relevant platforms.
• Strong organisational, project management, and problem-solving skills.
• Excellent multitasking ability with strong attention to detail.
• Proactive team player who can support process-driven work.
• Ability to follow procedures and work independently with minimal supervision.
• Clear communication skills, including the ability to report progress and raise issues when needed.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.
• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
• Meals on Us: Complimentary meals once a week on your on-site day.
• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.
• Compensation You Can See: Transparent salary packages with direct client involvement.
• Room to Grow: Ongoing training and real opportunities to step into bigger roles.
• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.
• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.