Title: Shift Supervisor

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Title: Shift Supervisor
Supervisor: Site Director/and or DSS
Category: Non-exempt
SUMMARY OF JOB DESCRIPTION
Under the direction of the Shelter Director, the Shift Supervisor is responsible for assuring the general welfare, security and safety of the residents, staff and facility. This position is responsible for the supervision of up to 2 to 4 persons, including program aides and/or volunteers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide coverage for the general welfare and safety of the shelter residents and staff.
• Provide crisis prevention and intervention as needed.
• Complete routine resident and facility checks to ensure that residents are not at risk and that the facility is free of potential hazards (leaks, fire, destruction of property, etc.).
• Ensure nightly head count is completed (evening shift) and maintain CARES reports as assigned.
• Record incidents and residents’ grievances appropriate in log book and on incident report.
• Assign work-related projects to security, and maintenance as needed.
• Inspect all cleaning and service chores assigned to porters to ensure completion.
• Conduct regular fire drills during day, evening, night and weekend shifts ensuring that all staff and residents follow procedure.
• Interact with NYPD, EMS, NYFD, and know when it is appropriate to make emergency calls.
• Provide coverage on an emergency basis when needed.
• Arrange for coverage for current or following shift when necessary, including shift supervisor, security, and or maintenance.
• Other duties as assigned.

Staff Supervision

• Notify Shelter Director of adjustments to staff scheduling to accommodate illness, etc.
• Supervise maintenance and security to ensure that they are meeting goals and performing their duties and discuss with Shelter Director.
• With the approval of the Shelter Director, remove maintenance from duty for infractions, and violations of policies.
• Assist Shelter Director as needed in completing documentation relevant to resident and facility reporting.
• Complete probationary and annual evaluations and submit to the Shelter Director for review.

JOB QUALIFICATIONS:
Certifications:

• CPR/First Aid, F-80 Certification

Educational Requirements:

• High School Diploma or General Equivalency Diploma required. Associates Degree preferred.

Experience:

• Minimum two years’ experience working in a Homeless residential facility, in a supervisory position and preferably experience working with dual-diagnosed individuals, mental health and substance abuse issues.
• Must have good interpersonal skills with the ability to communicate effectively both written and oral.
• Ability to handle and prevent crisis situations with minimal supervision.
• Must have some computer skills and be able to formulate incident reports.
• Ability to work with clientele that have special needs and provide assistance with respect and compassion.
• Help to foster and to promote a positive and harmonious atmosphere at the shelter.
• Other Duties as assigned by Shelter Director