Bridgexcel
TL- Customer Support
Skills
1 month ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Salary:
₹350,000 – ₹400,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
14 September 2026
What they need
About the Role
We are looking for an experienced Team Leader Customer Support with a strong background in NBFC, Banking, or Financial Services. The candidate will be responsible for managing the customer support team, achieving operational KPIs, handling escalations, and ensuring excellent customer service.
Key Responsibilities
- Lead, mentor, and manage the Customer Support team.
- Monitor SLA, KPI, productivity, and team performance.
- Handle customer escalations and ensure timely resolution.
- Conduct team huddles, coaching, and performance reviews.
- Monitor call quality, email/chat interactions, and service standards.
- Prepare daily, weekly, and monthly MIS reports.
- Identify training requirements and improve team performance.
- Coordinate with internal teams to resolve operational issues.
- Ensure compliance with company policies and applicable NBFC guidelines.
- Drive customer satisfaction and process improvement initiatives.
Mandatory Requirements
- 3+ years of experience as a Team
Other offers great for you!
These companies are also looking for great profiles
Visian
Confirmed E-Invoicing RUN Administrator
Freelance
Paris, France
Onsite, Hybrid
Skills
15 hours ago
Quick apply
Les Recruteurs
Account Manager (H/F)
Permanent contract
Paris, France
Onsite
Skills
11 hours ago
Quick apply
Diapason
Technicien Support Applicatif N2
35-38K
Permanent contract
78990 Élancourt, France
Hybrid
Skills
10 hours ago
Quick apply