TM-Mgr-Underwriting-Thane

Designation:

Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services

Job Description:

Job Purpose

Along with managing the team of underwriters, to assess, evaluate and accept risk based on evidence submitted and to ensure that the same is executed within the risk acceptance parameters as defined. Achieved by continuous training and auditing of the business, branch /sales support in underwriting related matters by communications/trainings.

Job Context & Major Challenges

Job Context: Along with managing the team of underwriters, to assess, evaluate and accept risk based on evidence submitted and to ensure that the same is executed within the risk acceptance parameters as defined. Achieved by continuous training and auditing of the business, branch /sales support in underwriting related matters by communications/trainings.

Job Challenges: • Balancing large volumes without compromising on quality

• To educate and train the field force to have a basic of the underwriting norms & guidelines

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Ensure the applications are processed in the team as per SLA’s in order to achieve the company target.

1. To Underwrite all cases as per limits assigned as per defined limit

2. Ensure other cases are assigned to the team and are completed by within the defined TATs.

3. Monitor the team productivity on regular basis & take appropriate actions to improvise in case of lapses.

4. Ensure all branch queries are replied before we close for the day.

5. Ensure the equitable work distribution to the team.

6. Conduct regular Reviews and audits in order to keep a check on the quality & ensure the consistency in the decision and mitigate risk.

KRA2

Facilitate smooth completion of new business & Reinstatement cases.

1. Reply to all the queries of the external & internal clients, follow-up on the critical cases & resolve the escalated cases on priority.

2. Provide the input to the sales team to help them login the right business with proper documents for faster completion.

KRA3

Provide training to members of the underwriting, zone operations and sales teams for faster empowerment, better decision making and ensuring achievement of better input accuracy for the branches respectively.

1. Identify the training needs for core underwriting team & provide on the job training to them along with in house / external technical trainings.

2. Conduct regular training for the field operation & sales force on the underwriting which will help them achieve better accuracy level.

3. Communicate effectively with the team to keep them informed about the latest practices, changes & guidelines.

4. To give regular feedbacks to the team to avoid errors in policy processing and decisions.

5. To be available for any internal or external audit as per functional need.

KRA4

Coordinate with other functions/departments for smooth functioning.

1. To interact on regular basis with the other back office functions i.e. New Business, Policy Administration, Claims, Legal Compliance… etc.

2. Timely reverts on claims underwriting cases to help them resolve their cases.

3. Co-ordinate with the new business team for better planning of resource within underwriting & overall file handling.

KRA5

To be single point of contact for any system need of the function in order to have a smooth functioning & better productivity.

1. Identify the system improvisations required both workflow/policy admin system for underwriting function & co-ordinate with IT/SSG for its delivery.

2. Plan out regular UATs; assign dedicated resource to work on it, co-ordinate, follow-up and finally get the changes implemented.

3. Co-ordinate with IT team for any system related issues or clarifications to ensure smooth functioning of the system.