Aditya Birla Sun Life Insurance

Job Purpose
Responsible for day to day operational, financial, commercial &amp; administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines
Job Context &amp; Major Challenges
Job Context: Responsible for day to day operational, financial, commercial &amp; administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines
Job Challenges:
<ul>
<li>Consistent delivery of 100% accuracy across wide range of activities amid rapidly changing processes, diverse organizational guidelines , adaptation to regular extended working hours, seasonal &amp; un predictable spike in volumes with limited or no system validations.</li>
<li>Maintaining confidentiality of information and documentation despite lack of infrastructure and support</li>
<li>Operating multiple systems (in excess of 15) despite server band width and connectivity issues</li>
<li>Handling Sales behaviour effectively in order to ensure compliance to internal and external guidelines</li>
</ul>
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
KRA1 A. Execute financial processes timely with 100% accuracy
B. Provide commercial support A. 1. Execute the receipting, banking and reconciliation processes accurately for policy cash/Cheque/DD within timelines as per the set process.
<ul>
<li>Detection of Fake note to avoid operational loss</li>
<li>Cheque Dishonour Management.</li>
<li>Safe custody of both sets of Safe and cash box Keys and one set of office keys.</li>
<li>Timely reconciliation of assets of the branch.</li>
<li>Ensure genuineness of petty cash spends, timely raising and recording.</li>
</ul>
B. 1. Identify local vendors and facilitate their registration as per procurement guidelines.
<ul>
<li>Procurement of vendor bills, establishing genuineness and timely payment as per agreement.</li>
<li>Encourage NEFT registrations of vendors.</li>
<li>Support lease agreement registration and renewal process.</li>
<li>New branch set up- coordination with various functions like IT/Infra/banking/ZOPS/DSF for smooth functions of branch.</li>
</ul>
KRA10 Execute Advisor Licensing process &amp; extend Sales Support 12. Coordinate for advisor / FLS Reward and Recognitions and for domestic &amp; overseas sales conference with HO
<ul>
<li>Contact updation in BSLI online of Advisors and FLS</li>
<li>Contactability enhancement at NB stage,post welcome call followed by CRT.</li>
<li>Preparation of Various MIS related to BSLI Way and updation of Various Dash Boards.</li>
<li>Coordination with various institutes, approved by Training Head, for the training of new Insurance Applicant.</li>
<li>Re exam scheduling of failed candidates in coordination with BH/AMs</li>
<li>Coordination with RHR for offer letter generation for FLS</li>
<li>Arrangement of Various training programmes in Branches coordinating with Training manager and BM/BH.</li>
<li>Downloading various process to Sales team during morning huddle (BSLI Way).</li>
<li>Ensure timely opening and closing of office premises</li>
</ul>
KRA2 Extend Legal , Compliance and Taxation support 1. Timely remittance of professional and work contract tax.
<ul>
<li>Represent company on behalf of compliance/HO for hearing matters in labour/consumer court.</li>
<li>Timely updates to HO on receipt of any notice from Tax authorities/labour offices/employment exchange/Local municipal offices.</li>
<li>Ensure statutory displays at branches.</li>
<li>Ensure 100% compliance of AML guidelines, identification and reporting of suspicious &amp; fraudulent operational and financial transactions.</li>
<li>Adherence to BCP guidelines.</li>
</ul>
KRA3 Handle Advisor commission process 1. Timely Updation &amp; handover of Commission chq to Advisors.
<ul>
<li>Encourage NEFT with advisors and FLS.</li>
<li>Resolve commission related queries of advisor.</li>
<li>Ensure timely receipts and hand-over of TDS certificate to advisors.</li>
</ul>
KRA4 Provide HR/IT/Admin support 1. Manage joining and exit formalities for concerned employees at the branch, including full and final settlement process.
<ul>
<li>Log calls in case of downtime/pursue with Corporate IT.</li>
<li>Monitor and ensure housekeeping, security and dispatch services are rendered in an uninterrupted and cost effective manner.</li>
<li>Handle physical resource booking like meeting rooms, projectors, etc.</li>
</ul>
KRA5 Execute Underwriting and New Business processes 1. Scrutinise New Business applications as per the SOPs to ensure 100% input accuracy to enhance straight through processing and issuance to submission ratio.
<ul>
<li>Arrange speedy pick up of medical reports from medical labs and timely transmission of applications, medical reports, requirements via scanning and indexing with 100% accuracy.</li>
<li>Collaborate with head office process owners/vendors to facilitate faster issuance.</li>
<li>Ensure timely and accurate updation and delivery of policy documents/refund cheques in adherence to set standards.</li>
</ul>
KRA6 Provide prompt, accurate and courteous Customer Service 1. Ensure 1st contact resolution at the branch for all internal &amp; external customers’ &amp; track requests through prescribed systems ensuring 100% accuracy and timely closure.
<ul>
<li>Scrutinise claims documentation as per set guidelines and coordination with sales force and claimant for speedy fulfilment of claim requirements.</li>
<li>Ensure 100% accurate and timely scrutiny &amp; processing of reinstatement, fund switch, financial payout requests &amp; other customer requests on the same day to avoid Gain/Loss. Customer identity &amp; signature to be verified to establish genuineness of the transaction.</li>
<li>Proactively participate in data cleansing exercise for both internal &amp; external customers in respect of Bank details, PAN card Information, contact details &amp; undelivered communications, .</li>
</ul>
KRA7 Contribute to Revenue Generation &amp; conservation at every single opportunity &amp; instance. 1. Encourage NEFT enrolment for internal &amp; external customers
<ul>
<li>Participating in Persistency drive by sharing data with sales force &amp; contacting customers for the allocated data base.</li>
<li>Encourage use of self help tools like Go Green, ECS activation, alternate payment options by customers.</li>
<li>Enhance contactability of the customers by collecting contact details.</li>
<li>Participate in cost savings initiatives.</li>
<li>Actively endeavour towards containing Freelook/ Surrender / withdrawal at branches by convincing customers.</li>
<li>Actively engage with visiting customers to enhance revenue generation for the business by way of promoting Riders &amp; top up adding to incremental premium on the existing policies for the Co.</li>
</ul>
KRA8 Contribute to Revenue Generation &amp; conservation at every single opportunity &amp; instance. 8. Intimate &amp; pursue cheque dishonour cases with the respective sales team members / customer both at new business &amp; renewal stage &amp; strive for repayment to conserve the revenue.
<ul>
<li>Identify &amp; report fraudulent claims by providing proof / information to Claims team and get involved with the investigation as much required and sought.</li>
<li>Prevent Fraudulent / Fake Policies from issuance by Branches by controlling the document verification and reporting to Compliance &amp; UW</li>
<li>Save cost (on controllable expenses) at Branches on Electricity, Stationery, Photocopying, Staff Welfare, Other Miscellaneous Expenses etc</li>
</ul>
KRA9 Execute Advisor Licensing process &amp; extend Sales Support 1. First time right application processing for New advisor and license renewal
<ul>
<li>Support BM on Recruitment plan is executed properly and the candidates are nominated for Pre Licensed training</li>
<li>Prepare &amp; distribute sales management MIS including data maintenance from Receipt Writer and Sales Portal to the concerned.</li>
<li>Coordinating for execution of reward &amp; recognition programs for sales force through MIS &amp; communications to branch sales force as required by the Branch Head.</li>
<li>Assist Branch Head to follow up for New Business Application requirements with the sales force of the branch</li>
<li>Control Pool laptops for agency managers</li>
<li>Managing sales promotion material &amp; activities at the branch level including stock management.</li>
<li>Inventory Management of marketing collateral</li>
<li>Assist HO in fraud and compliance investigation pertaining to FLS and advisors</li>
<li>Assist Branch Head to follow up for New Agent licensing requirements at new business and renewal stage with the sales force of the branch</li>
<li>Coordinate FLS coding and FLS tagging with HO</li>
</ul>

TM- Su[pport -DDM-Mumbai

TM- Su[pport -DDM-Mumbai

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