TMS Technician

TMS Technician

Lighthouse Mental Wellness | Pembroke, MA

Part-Time, Hourly (Non-Exempt) | $18–$21/hour, based on experience

Reports to: Practice Manager

About Lighthouse Mental Wellness

Founded in 2018, Lighthouse Mental Wellness (LMW) is dedicated to providing innovative, holistic, and personalized care for individuals seeking psychiatric treatment. Our approach focuses on the whole person, considering all aspects of an individual’s mental, emotional, and physical health. We aim to think unconventionally in our care methods, striving for better, more effective treatment solutions. If you’re passionate about supporting mental health and being part of a compassionate team, Lighthouse Mental Wellness is the place for you.

Why Lighthouse Mental Wellness?

• Detail-oriented: We value precision and quality in everything we do.
• Outcome-oriented: We focus on results and continuously seek to improve.
• Team-oriented: We believe in collaboration and working together for the best outcomes.
• People-oriented: We work to build strong relationships with both clients and staff.

About the Role

The TMS Technician plays a meaningful, hands-on role at Lighthouse Mental Wellness, supporting patients with mental health conditions through NeuroStar TMS therapy. You will deliver and monitor TMS treatments, keep accurate records, educate patients, and work closely with our clinical team. This role is ideal for a compassionate, detail-oriented person with a strong interest in mental health and neurostimulation therapies. Patient experience is our top priority. You will be a trusted presence for patients as they find new hope and lasting relief.

Schedule

Monday–Friday, 2:00–6:00 PM, with the possibility of expanding hours over time to start at 12:00 or 1:00 PM daily.

Responsibilities

Patient Care & Treatment Delivery

• Deliver TMS treatments according to the treatment plan developed by the health care provider
• Ensure patient safety and comfort during treatment, including making appropriate coil adjustments
• Monitor patients for adverse effects, recognize medical events, and follow office protocols, including basic life support
• Keep accurate and timely records of treatment sessions and run reports as needed
• Maintain a clean, organized treatment area

Patient Support & Education

• Provide consultations and education to patients and families interested in TMS therapy
• Support patients throughout their full treatment course so they feel comfortable, informed, and cared for
• Assist the supervising Nurse Practitioner during initial mapping sessions

Scheduling & Coordination

• Schedule patients’ daily TMS treatment sessions accurately and efficiently
• Track insurance authorizations and approvals under the supervision of the Nurse Practitioner and TMS Coordinator
• Enter comprehensive session notes and communicate any clinical concerns to the treatment team

General Office Support

• Support marketing efforts for TMS treatment at Lighthouse Mental Wellness
• Assist the front desk and perform other duties as assigned to support evolving business needs

Requirements

• High school diploma or GED
• One (1) year of medical office experience, including assisting with medical procedures
• Two (2) or more years of experience in a customer service or patient-facing role (medical office experience counts)
• Familiarity with electronic health record (EHR) systems
• Commitment to patient confidentiality and full compliance with HIPAA regulations

Preferred

• Experience working with TMS (TMS training and certification provided)
• Experience obtaining insurance authorizations/approvals
• Familiarity with HIPAA, medical protocols, and patient care

Key Skills & Attributes

• Highly organized and detail-oriented, with strong problem-solving skills
• Compassionate and empathetic, with high emotional intelligence and the ability to build rapport and trust with patients while staying professional
• Excellent verbal and written communication skills
• Ability to think critically and make minor adjustments within acceptable clinical parameters
• Ability to troubleshoot technology and work well both independently and as part of a team

Work Environment & Physical Requirements

• Clinical office environment with frequent in-person patient interaction throughout the day
• Ability to stand, walk, stoop, and bend for extended periods during treatment delivery
• Ability to use hands and fingers to operate TMS equipment and standard office technology
• Close and distance vision to monitor patients and adjust equipment during sessions
• Ability to hear and speak clearly for patient interaction and clinical communication
• Ability to lift or carry supplies or equipment up to 40 lbs

What We Offer

• $18–$21/hour, based on experience
• 401(k)
• Paid time off
• TMS training and certification after hire
• BLS/CPR certification after hire
• A supportive, collaborative team doing meaningful work in mental health care

Join Our Team

If you’re looking for a rewarding opportunity where you can make a positive impact on mental health, we’d love to hear from you. Apply today with your resume and become part of our team at Lighthouse Mental Wellness! (Cover letter optional)

Lighthouse Mental Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $18.00 - $21.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• 401(k)
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Pembroke, MA 02359 (Required)

Work Location: In person