TNMP Business Application Analyst

TNMP Business Application Analyst Salary Grade: G08 Minimum Midpoint Maximum $64,087 - $84,916 - $105,744 Summary Responsible for facilitating communication and process improvements among Texas New Mexico Power, ERCOT, Retail Providers, and BTS. Applies an in-depth understanding of business applications and transaction processes to manage complex projects, coordinate change initiatives, and serve as a subject matter expert for critical system applications. With a focus on enhancing operational efficiency and supporting integration efforts, the role fosters collaboration across teams and vendors while providing guidance and training to colleagues.

Essential Duties And Responsibilities Analyzes business requirements to assess impacts on applications, architecture, and transaction processing, recommending effective solutions and implementation strategies

Acts as the primary liaison with BTS to review process designs, coordinate requirement documentation, testing, and implementation of business process improvements

Serves as the subject matter expert for key system applications supporting business processes, ensuring optimal functionality and integration

Collaborates with TNMP vendors, particularly Itron, to maintain and enhance integration support for transaction processing and operational changes

Participates actively in ERCOT working groups to stay current on regulatory changes and market requirements

Maintains and monitors the quality and accuracy of application documentation, including manuals, process procedures, and training materials

Leads and facilitates training sessions for team members on business process improvement concepts and assist in resolving operational issues

Communicates effectively with team members and management regarding change management initiatives and project progress

Identifies root causes of process issues and implement corrective actions independently to ensure continuous improvement

Competencies Extensive knowledge relating to deregulated market, transaction protocols and ERCOT

In-depth knowledge of TNMP policies, procedures and tariff

Ability to recognize and initiate tasks without direction

Ability to apply analytical skills, use judgment and make decisions on problems and issues

Ability to understand and assimilate complex technical information

Ability to efficiently and effectively coordinate process improvements and projects

In-depth business knowledge of the technologies and processes used by the department

Ability to determine root cause of problems independent of how the task is accomplished including, but not limited to process procedures and defects

Qualifications MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university, with one to three years of related experience, or equivalent combination of education and/or experience related to the discipline.

Communication Skills Ability to maintain positive and productive working relationships with various individuals and groups

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to communicate professionally and accurately

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Computer Skills Working knowledge of word processing, spreadsheet, database, and presentation software

Analysis And Problem-solving Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Decision Making Ability to identify process improvements and develop a plan to implement. Ability to correct deviations for personal and team activities. Extensive independent judgment must be exercised to meet functional responsibilities, while maintaining continuing, positive and mutually supportive work relationships. Ability to develop original and creative interpersonal and analytical solutions

PHYSICAL DEMANDS

Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. Ability to travel within and outside company service areas. Ability to periodically work weekends and evenings.

WORK ENVIRONMENT

Work performed in an office environment.

SAFETY AND ADA STATEMENT Safety Statement Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans With Disabilities Act (ADA) Statement If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.