Tony Gwynn's Supervisor

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Assist in overseeing the Food & Beverage (F&B) department, including restaurant food service, production, and bar service.
• Help establish a positive work environment and culture of exceptional guest service and superior food quality.
• Ensure compliance with Jamul Casino policies, local/state health codes, and liquor regulations.
• Support achievement of financial goals set by the General Manager and Director of F&B.
• Maintain a visible presence to support and engage guests.
• Manage guest requests, complaints, and accidents to ensure swift resolution and satisfaction.
• Motivate, coach, counsel, and discipline team members as needed.
• Maintain quality service standards through proper policy enforcement.
• Maintain effective communication between dining area and other departments.
• Conduct investigations into service issues and implement corrective actions.
• Assist in inventory and supply management, including establishing par levels and ordering.
• Ensure equipment cleanliness and maintenance protocols are followed.
• Complete F&B reporting and ensure timely submission.
• Take an active role in recruiting, training, scheduling, and motivating F&B team members.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements:

• Must be at least 21 years of age.
• High school diploma required; associate degree or higher in a food & beverage-related field preferred.
• At least 2 years of supervisory experience in a restaurant or hotel setting.
• Knowledge of food handling, storage, industrial kitchen equipment, and prep techniques.
• Experience managing budgets and inventory.
• Strong interpersonal and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Proficiency with Microsoft Outlook.
• Ability to manage multiple tasks and stay organized under pressure.
• Positive, team-oriented attitude with a guest-first mindset.

Certificates and Licenses

Must be able to obtain and maintain the following:

• ServSafe Certification
• TiPS Certification
• RBS Certification (within 60 days of employment)
• All required gaming licenses and regulatory permits

Supervisory Responsibilities

• May have direct supervisory duties.
• Manages workflow and provides coaching and counseling to team members.

Language Skills

• Ability to read and interpret documents in English.
• Strong verbal and written communication in English is required.

Mathematical Skills

• Proficiency in basic math, including money handling and measurement conversions.

Reasoning Ability

• Ability to apply commonsense understanding to carry out detailed written or oral instructions.

Physical Demands

• Regularly required to stand, use hands, reach, and communicate.
• Must be able to lift/move up to 75 pounds occasionally.
• Ability to push, pull, bend, stoop, kneel, twist, and work in confined spaces.

Work Environment

• Noise level is typically very loud.
• Exposure to secondhand tobacco smoke.
• Reasonable accommodations may be made for individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.