Tools & Automation Engineer

Job Purpose Responsible for the design, implementation, administration, integration, and automation of enterprise Monitoring, Observability, ITSM, Event Management, and Ticketing platforms supporting Cloud, Data Center, Network, Security, Managed Services, and AI/GPU infrastructure environments. The role will drive end-to-end service visibility, operational efficiency, event intelligence, automated ticket lifecycle management, auto-remediation, and AIOps capabilities across enterprise and cloud services.

Roles & Responsibilities

• Design, deploy, configure, and maintain enterprise monitoring platforms.
• Create monitoring standards, templates, and governance frameworks.
• Implement service health dashboards and executive operational reporting.
• Define monitoring thresholds, alerting policies, and escalation frameworks.
• Configure event correlation, suppression, enrichment, and intelligent alerting workflows.
• Define ticket lifecycle workflows and SLA management mechanisms.
• Automate incident creation, assignment, escalation, and closure processes.
• Implement workflow orchestration across multiple operational domains.
• Design self-service automation and service request fulfillment processes.
• Automate approval workflows and change management processes.
• Develop chatbot and virtual agent integrations.
• Integrate monitoring platforms with ITSM ticketing systems.
• Enable bi-directional synchronization between monitoring and ticketing platforms.
• Implement event-driven service desk automation.
• Develop and maintain automation scripts and workflows.
• Build self-healing and auto-remediation capabilities.
• Automate operational runbooks and standard procedures.
• Develop reusable automation modules and APIs.
• Support AIOps initiatives across cloud and managed services environments.
• Support machine learning-based event correlation.
• Translate business and operational requirements into tooling solutions.
• Conduct architecture reviews and operational readiness assessments.

Experience & Educational Requirement BE/B-Tech or equivalent with Computer Science or Electronics & Communication

Relevant Experience

• Minimum 8-10 years of experience in Monitoring, ITSM, Service Assurance, Tool Administration, Platform Operations, Automation Engineering, or Service Operations.
• Experience supporting large-scale enterprise, cloud, telecom, managed service, or data center environments.
• Hands-on experience with Grafana, Prometheus, Zabbix, Nagios, SolarWinds, ManageEngine, ServiceNow etc.
• Strong hands-on experience in Python, PowerShell, JavaScript, Ansible, Terraform, REST APIs, JSON
• Excellent troubleshooting and analytical skills.
• Strong stakeholder management capabilities.
• Effective communication and presentation skills.
• Strong documentation and process management capabilities.
• Preferred Certifications ITIL v4 Foundation / Managing Professional /ServiceNow System Administrator/ ServiceNow Implementation Specialist