Tools and Automation Engineer

Purpose/Objective

Support IT operations through observability, monitoring, patching, vendor coordination, project tracking, dashboards, reporting, and presentations.

Key Responsibilities of Role

No.
Key Accountabilities 1 Manage observability, monitoring coverage, alerts, dashboards, and service-health reporting.
2 Coordinate patch planning, compliance, failures, exceptions, and closure.
3 Track projects, milestones, risks, dependencies, actions, owners, and timelines.
4 Coordinate vendors, review SLA/KPI performance, and escalate delays.
5 Prepare dashboards, reports, trackers, meeting minutes, and management PowerPoint presentations.
No.
Skills & Experience 1 Knowledge of observability, monitoring tools, alerts, dashboards, and service reporting.
2 Understanding of server and endpoint patch management and compliance.
3 Strong vendor coordination, project tracking, documentation, and follow-up skills.
4 Proficiency in Excel, PowerPoint, dashboards, reporting, and stakeholder communication.

Technical Competencies

Observability, monitoring, and patching,Vendor and project coordination,Dashboards, reporting, Excel, and PowerPoint

Qualifications and Experience

No.
Skills & Experience 1 Knowledge of observability, monitoring tools, alerts, dashboards, and service reporting.
2 Understanding of server and endpoint patch management and compliance.
3 Strong vendor coordination, project tracking, documentation, and follow-up skills.
4 Proficiency in Excel, PowerPoint, dashboards, reporting, and stakeholder communication.

• Bachelor’s degree or diploma in IT, Computer Science, Engineering, or related field.
  3–6 years of relevant IT operations experience; ITIL or related certification preferred.