Tools Specialist

Role overview

The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.

Responsibilities

• Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
• Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
• Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues,
• Coordinate tool releases and new updates (as needed),
• Test tool fixes/changes/new features for engineers,
• Submit code changes for tools (as needed),
• Develop new tools/Dashboard as needed by the teams,
• Diagnose global geo problems related to software/Linux,
• Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.

Required skills

• 1-3 years of experience in a similar domain,
• ArcGIS desktop, ArcGIS server experience,
• Scripting knowledge – Python and SQL experience,
• High school graduate or equivalent,
• Technological savviness,
• Availability to work on the weekends (1-2 week days/month)
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business,
• Strong problem-solving skills and excellent attention to detail,
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving.
• AI literacy

Nice to have

• Github
• FME