Total Rewards Associate

Skill required: Compensation Benefits - Incentive Compensation
Designation: Total Rewards Associate
**Qualifications:**Any Graduation
**Years of Experience:**1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Benefits and Compensation Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
What are we looking for Education Equivalent Bachelor or GraduateExperience1 - 2 yrs. business experience with similar backgroundKnowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements:Good organizational prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Results detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English Language.Core Competencies Professional QualitiesGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skills
Roles and Responsibilities: Job Description The Benefits and Compensation Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Process employee tickets and service requests related to compensation changes, benefits enrollment, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow) Support execution of salary adjustments, promotions, bonuses, and incentive payouts in line with company policies..Maintain accurate and up-to-date HR records, including compensation structures and benefits data..Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing highlight any anomalies in LWIs/process documentation to the SME/Leads.Participate in Team building activities.Have customer facing experience experience of using telephony to speak with clients
QualificationAny Graduation