Total Rewards Manager

• Proven experience in HR operations or as a HR Generalist
• Well-versed in Total Rewards and Compensation principles, including payroll administration and compliance with Vietnam's employment laws and statutory requirements
• Strong advisory, consultancy, and problem-solving skills

About the opportunity

HR Support & Advisory

• Deliver comprehensive HR support by resolving inquiries, guiding end-to-end people processes, and providing practical, business-oriented advice and coaching across all levels of the organisation. Act as a trusted advisor — adaptable, solutions-focused, and able to tailor guidance to meet diverse business needs while executing HR tasks with accuracy and efficiency.
• This role is central to ensuring policy compliance, fostering positive employee relationships, and driving overall organisational success.
• Key attributes required: deep HR expertise, strong communication skills, and a proactive approach to problem-solving.

As a People Solutions Advisor you will:

• Offer consistent, high-quality HR guidance and solutions to customers regarding key people processes and policies, focusing on self-service and empowering people leaders.
• Resolve non-standard queries using judgment, providing coaching and escalation when necessary.
• Enhance HR systems and processes for an improved customer experience.
• Provide first level advice and guidance on various HR matters (this may include general performance management, rewards, benefits, processes, policies, and procedures).
• Drive continuous improvement of HR processes, suggesting innovative solutions to boost efficiency and effectiveness by keeping up to date on labour laws, regulations, and best practices.

Current tasks may involve:

• Handling and coordinating HR administrative tasks, promptly directing requests to the appropriate channels, and ensuring timely processing.
• Generating and upholding accurate employment documents and contracts, including coordinating with People Leaders.
• Making people changes in our internal systems, including terminations, band adjustments, title changes, and reporting line modifications. Supporting the timely processing of new employees and changes.
• Maintaining accurate and confidential employee data within our HR database.
• Manage the execution of payroll with appointed vendor and ensuring timely processing.

Requirements

• Bachelor's degree in HR or related field
• Proven experience in HR operations or related roles
• Strong advisory, consultancy, and problem-solving skills
• Previous Payroll knowledge and experience is a must
• Comfortable in resolving complex issues
• Knowledge of HR policies and the ability to work independently
• Desire to contribute to the success of HR operations and create an exceptional
• employee and People Leader experience
• Vietnamese and English language written & spoken proficiency