Total Rewards New Associate

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: Total Rewards New Associate

**Qualifications:**Any Graduation

**Years of Experience:**0 to 1 years

What would you do?
The Compensation & Benefits New Associate supports the delivery of HR services related to payroll, employee benefits, and compensation processes within a shared services/contact center environment. The role involves handling employee queries, executing transactions, and ensuring accurate and compliant processing of compensation and benefits activities, while delivering a consistent employee experience.

What are we looking for?
Relevant years of experience into HR Operations or Shared Services experience

• Exposure to Compensation & Benefits or employee data management processes is an advantage"

• Bachelor-s degree (B.A / B.Com / B.Sc / B.Tech or equivalent).

• "Must be open to Australian shift timings:
  (9 am to 5 pm) Australian time"

• Basic understanding of Compensation & Benefits processes (payroll, benefits administration)

• Knowledge of Australia payroll regulations, taxation, and superannuation basics

• Familiarity with HRIS/payroll systems (SAP, Workday, ADP, SuccessFactors - preferred)

• Experience or understanding of contact center operations and SLA-driven delivery

• Strong attention to detail and accuracy in handling financial and employee data

• Good communication skills with ability to handle employee queries professionally and empathetically

• Ability to manage high-volume, repetitive transactions efficiently

• Basic analytical and problem-solving skills

• Understanding of data privacy requirements for sensitive compensation information

• Adaptability to fast-paced, process-driven environments

  Roles and Responsibilities:

• Handle employee queries related to payroll, compensation, and benefits via contact center channels (calls, chat, portal)

• Support payroll input validation, salary changes, bonus processing, and deductions

• Assist in administration of employee benefits (health insurance, superannuation, leave entitlements) in Australia

• Ensure accurate data entry and updates in HRIS and payroll systems

• Maintain adherence to SLA/KPI metrics (AHT, FCR, accuracy, CSAT) in a high-volume environment

• Support compliance with Australia regulations (Fair Work Act, tax, superannuation requirements)

• Assist in resolving basic compensation or payroll discrepancies and escalate complex issues

• Maintain documentation and contribute to knowledge base updates for common queries

• Ensure data privacy and confidentiality of employee compensation information

  Qualification Any Graduation