Tour Guide

Are you a storyteller with a passion for history, education, and the supernatural? We're seeking an exceptional Tour Guide to bring to life the eerie and fascinating tales of Q Station's past.

Your role:

• Deliver and curate immersive, spine-tingling tour experiences that captivate and thrill our guests.
• Share the history of our site with passion and authenticity.
• Bring a creative, informative approach to each tour, ensuring guests leave with unforgettable memories.
• Support the Visitor Services desk, including processing bookings, answering phone and email enquiries, and assisting guests with tour information.

If you have a flair for creativity and a love for history, this is your chance to be part of something truly unique. Are you ready to make history…and maybe even experience it?

About Q Station

Q Station Hotel (North Head Operations Pty Ltd) is located in the heart of Sydney Harbour National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney's best ghost and history tours.

Despite the rich history and incredible views, what makes Q Station most exciting is the passionate, professional and dedicated team that curate once in a lifetime experiences for everyone who visits the property.

People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work. We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.

The Opportunity

As a Tour Guide at Q Station, you will accompany visitors on tours, providing informative commentary about the historical, cultural, and ecological significance of key points of interest. You will work alongside a team of enthusiastic guides to deliver a range of experiences, including public Ghost Tours and education programs for school groups - from kindergarten through to tertiary levels - in an outdoor learning environment.

Alongside guiding, you will support the smooth running of our Visitor Services desk, processing bookings, managing phone and in-person enquiries, and assisting with general administration.

Reporting to the Assistant Experience Manager, you are central to the team's success in delivering an exceptional guest experience.

Essential Criteria

Our successful candidate will…

• Be enthusiastic and able to inspire interest in history, storytelling, and the site's unique narratives.
• Engage diverse audiences - from K–Tertiary students to the general public - across both daytime education programs and evening Ghost Tours.
• Deliver confident, engaging commentary, including historical and paranormal content, in a respectful, visitor-focused manner.
• Demonstrate a passion for history and storytelling, with the ability to deliver meaningful and engaging tours.
• Have strong organisational skills and attention to detail, with confidence handling bookings, phone enquiries and front desk administration.
• Communicate clearly and professionally, adjusting communication to suit different audiences.
• Work independently and as part of a team, showing initiative and strong collaboration skills.
• Maintain a positive, solutions-focused approach with visitors and colleagues.
• Create a welcoming environment that ensures a memorable and safe visitor experience.
• Be comfortable working outdoors, leading tours after dark, and navigating varied terrain.
• Hold (or be able to obtain) a valid Working With Children Check.
• Hold (or be able to obtain) a valid First Aid Certificate.
• Have the willingness and flexibility to work weekends and evenings.

Desirable

• Experience working with children, students, or in customer-facing, tourism, or learning environments.
• Experience with booking or reservation systems.
• Working knowledge of the NSW curriculum.

What you'll enjoy

• Discretionary tips
• A beautiful work environment on the edge of Sydney Harbour with exclusive access to Quarantine Beach and Harbour views
• Discounts for accommodation, food & beverage, car hire and more
• Accor Staff Benefits Globally
• Working with a fun, vibrant and friendly team
• Employee Assistance Program
• Discount on all food and beverage
• Referral Program
• Free onsite parking

Got what it takes?

Then we want to hear from YOU!

We appreciate all candidates who have taken the time to apply but only shortlisted candidates will be contacted. Any inquiries, please contact us at [email protected]