Tour Guide

Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group and we work in partnership with Tennents Story to manage their visitor experience for them.

We are looking for an experienced and talented Weekend Tour Guide Tour Guide to join our fantastic Visitor Centre Team based at Duke Street, Glasgow. What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Career development through our Scotsman Steps training programme.

The Role As Tour Guide, your role will include:

• Deliver Tennent’s Story brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.
• Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery.
• Operating the booking system to take and update reservations for the brewery tours and events.
• Support the day-to-day operation of the bar, including serving drinks, processing payments and providing excellent customer service.
• Maintain high standards of cleanliness, presentation and organisation within the bar and visitor areas.
• Provide visitors with a welcoming and enjoyable experience throughout their visit.

The Person The ideal candidate will have:

• First class customer service experience and previous experience in service industry.
• Self-motivated, pro-active and willing to take responsibility for all TVC operations.
• Confident, personable and comfortable speaking in front of groups.
• IT skills and experience in using booking systems.
• Availability to work weekends.

The Process If you think this is the role for you then apply now and a member of the team will be in touch.