Tour Leader

Welcome guests on behalf of the travel agency upon arrival at the hotel. Conduct welcome meetings to provide guests with essential information about the hotel, destination, excursions, and emergency procedures. Promote and sell optional excursions, activities, and services offered by the travel agency. Provide ongoing support to guests throughout their stay, answering questions and resolving complaints in a timely and professional manner. Liaise with hotel staff and local suppliers to coordinate guest needs and ensure service quality. Assist with transfers, departure arrangements, and follow-up with guests to ensure satisfaction. Handle unexpected situations with calm and effective problem-solving. Complete daily reports and communicate guest feedback to the destination manager. Represent the travel agency brand professionally and consistently at all times.

Desired Candidate Profile

Previous experience in customer service, tourism, or hospitality. Fluency in Romanian language. Strong interpersonal and communication skills. Friendly, approachable, and confident in public speaking. Knowledge of the destination and local services. Sales skills and experience with excursions or activity bookings are a plus. Ability to remain calm under pressure and solve problems quickly. Flexibility to work irregular hours, including weekends and holidays.