Tour Manager/Cafe Manager

Job Details

About the Experience Cafe on the Strip is a luxury British high tea served aboard a vintage double-decker bus touring the Las Vegas Strip. We're scaling, and we're looking for a General Manager to take full operational ownership of the business and drive it forward — running a tight daily operation while owning the marketing engine that fills every seat. This is a hands-on, build-it role for an operator who's equally comfortable running the floor, managing a P&L line by line, and thinking like a marketer.

The Role You'll be the senior leader on the ground, working directly with the two owners. You own how the business runs day to day and how it grows: the team, the systems, the costs, the marketing channels, and the revenue. This isn't a maintain-the-status-quo seat — it's for someone who wants to build something and be rewarded for the growth they create.

Location: Las Vegas Strip (operates from Sahara Hotel) Schedule: Full-time, salaried — operation runs Thursday–Monday (noon tour) + weekday work

Operations & Team

• Run full day-to-day operation and on-time daily tours
• Hire, train, schedule, and Servers and Bussers and Drivers
• Partner with the in-house Chef on food program, quality, and ordering
• Build and maintain written SOPs for every position
• Senior on-site authority on operating days

Marketing & Distribution

• Own all OTA channels (Viator, GetYourGuide, Tripadvisor, Vegas.com) — ensure we're live and optimized on every relevant platform
• Manage listings, availability, pricing parity, and reviews
• Own email marketing and manage the email/marketing specialists
• Build and manage Strip hotel and concierge partnerships
• Direct content creators and vendors (manage output; a creator handles production)

Finance, Payroll & Cost Control

• Run payroll through Paychex; work with the bookkeeper
• Own ordering, vendor relationships, and inventory (with the Chef)
• Drive cost savings across food cost, labor, vendor pricing, and OTA commissions
• Manage to budget and flag variances to ownership

Requirements

• 3+ years in hospitality management (operations + revenue track record)
• Strong marketing instinct (OTAs, email, partnerships, managing creative)
• Systems-minded: builds SOPs, controls costs, makes operations repeatable
• Payroll, scheduling, ordering, and basic P&L experience
• Hands-on, decisive, and comfortable as the on-the-ground leader
• Available across the Thursday–Monday window + weekday work
• Nevada food handler and manager-level certs (or able to obtain)

Compensation Details

Compensation: Salary ($50,000.00 - $65,000.00)

Required Skills

Leadership

Strategic Planning

Operational Efficiency

Team Development

Quality Assurance

Customer Service Orientation

Customer Relationship Management

Analytical Skills

Problem Solving

Creativity in Marketing

Communication Skills

Collaboration With Chefs

Negotiation Skills

Creativity

Attention to Detail

Time Management

Financial Acumen

Adaptability

Pay: $50,000.00 - $65,000.00 per year

Work Location: In person