Tour Operations Executive

Company Description:

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences and high-quality travel products. The Tour Operations Executive will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.

This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Salary Range: RM3,000.00 - RM4,500.00

Responsibilities:

• To deal with the overseas DMC, Accommodation or cruise line principle;

• To assist in making booking in cruise line booking engine; OR

• To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR

• To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)

• To compile and maintain records of business transactions to ensure all documentations are properly filed;

• Recording orders for all related tour services;

• To provide full support for tour packages sales and departures;

• To educate customers and partners on products, destination knowledge, and provide all relevant customer support;

• To participate in all field work, including Airport duties and travel fairs.

• General Support: Assist with ad-hoc tasks and special projects as needed by management.

Requirements:

• Diploma or Bachelor's degree in Tourism, Hospitality, Business, or a related field (or equivalent work experience).

• At least 2 years of experience in tour operations or travel coordination, preferably in a B2B setting.

• Strong organizational and time management skills, able to multitask and work efficiently in a fast-paced environment.

• Excellent communication skills in English and Malay (Mandarin is an advantage).

• Proficient in Microsoft Office, Google Suite, and tour management systems.

• High attention to detail, especially with travel documents and bookings.

• Familiarity with the travel industry and B2B tour operations is a plus.

• Professional and confident in dealing with clients, vendors, and team members.

• Good problem-solving skills to handle operational challenges smoothly.

• Able to manage sensitive information with confidentiality and care.

• **Fresh graduates with open mindset towards growth & development are encouraged to apply.**Shortlisted Fresh Graduates candidates will start as a Tour Operations Coordinator and will be evaluated further upon meeting performance and competency requirements

• Work Location: Jalan Raja Chulan, KL

Benefits Of Joining Us:

• Annual Company trip (For Confirmed Employees)

• Group PA insurance (For Confirmed Employees)

• Yearly Bonus depending on Company performance and reflect to Individual performance

• Twice performance appraisal review annually to identify room for improvement process

• Outpatient medical coverage from registered clinics

• Employee price for travel packages (For Confirmed Employees)

• Company uniform provided

• Travelling claims by receipt

• Monthly training arrangements from Company

• Exclusive employee HR software applications (leaves, claims, payslips etc)

• Atleast once a year Team Building arrangements

• Monthly / Weekly Company sports & recreations for everyone