Don's Towing & Auto Repair

About the Role: We are looking for a reliable, thick-skinned front desk clerk to manage the high-volume counter at our busy tow shop and service center. This is a highly dynamic position that requires quick thinking, sharp computer skills, and strong emotional control. You are the gatekeeper of our office. On any given hour, you might be helping a regular customer check in for a routine car repair, handling a phone dispatch for an emergency tow truck, and then immediately assisting someone to claim personal belongings from a vehicle involved in a severe accident.
Core Duties &amp; Responsibilities:
<ul>
<li>Multi-System Desk Management: Switch seamlessly between multiple specialized computer database systems to look up service parts, manage tow logs, track vehicle storage, and process retail payments.</li>
<li>Law Enforcement &amp; Customer Liaison: Communicate directly with local police departments regarding impounds, holds, and releases, ensuring all legal paperwork is flawless.</li>
<li>High-Stress De-escalation: Maintain a calm, professional, and firm demeanor when dealing with frustrated, angry, or emotional customers at the counter.</li>
<li>Invoicing &amp; Cash Handling: Accurately calculate storage fees, process cash/card transactions, and close out automotive service repair orders.</li>
</ul>
Qualifications:
<ul>
<li>Proven experience in a fast-paced customer service, dispatch, or front-counter role.</li>
<li>Exceptional computer literacy and the ability to learn proprietary software quickly.</li>
<li>Strong emotional resilience and communication skills.</li>
<li>Must be dependable and punctual (competing with local factory wages means we expect factory-level reliability).</li>
</ul>
Pay: $18.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Retirement plan</li>
</ul>
Application Question(s):
<ul>
<li>This position requires interacting with individuals who may be angry, frustrated, or emotional (such as people whose vehicles were towed or involved in an accident). Are you comfortable maintaining a calm, professional, and firm demeanor in these high-stress situations?</li>
</ul>
Shift availability:
<ul>
<li>Day Shift (Preferred)</li>
</ul>
Work Location: In person

Tow Yard Customer Service Representative / Receptionist

Tow Yard Customer Service Representative / Receptionist

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