Tower caren technician

About the Role

As a Tower Crane Service Engineer at SANY Philippines Inc., you will be responsible for providing technical service, troubleshooting, maintenance, and customer support for tower crane equipment. You will work closely with customers, technicians, project teams, and internal departments to ensure that tower cranes are operating safely, reliably, and efficiently.

This role requires strong technical knowledge, hands-on troubleshooting skills, and the ability to work at construction sites and respond effectively to equipment-related concerns.

What You'll Be Doing

1. Technical Service & Troubleshooting

   • Diagnose and troubleshoot mechanical, electrical, hydraulic, and control system issues on tower cranes.
   • Conduct inspections and identify equipment defects, abnormalities, and potential failures.
   • Provide appropriate technical solutions and recommendations to customers and service technicians.
   • Perform equipment testing, commissioning, and functional checks.

2. Preventive & Corrective Maintenance

   • Conduct preventive maintenance and routine inspections of tower crane equipment.
   • Perform corrective repairs and ensure equipment is restored to safe and proper operating condition.
   • Prepare service reports, inspection findings, repair recommendations, and maintenance records.
   • Monitor recurring equipment issues and recommend preventive actions.

3. Installation & Commissioning Support

   • Provide technical support during tower crane installation, erection, dismantling, and commissioning.
   • Verify proper installation and operation of mechanical, electrical, and safety components.
   • Conduct functional testing and assist in resolving technical issues during commissioning.

4. Customer Support

   • Respond promptly to customer service requests and equipment breakdowns.
   • Coordinate with customers, site engineers, operators, and contractors to understand and resolve equipment concerns.
   • Provide technical guidance and operating recommendations to customers when necessary.
   • Maintain professional relationships with customers and ensure high-quality after-sales service.

5. Technical Documentation & Reporting

   • Prepare accurate service reports, inspection reports, troubleshooting records, and technical documentation.
   • Document equipment failures, parts replaced, repair activities, and recommended actions.
   • Escalate major or recurring technical issues to the Service Manager or relevant technical team.

6. Parts & Warranty Coordination

   • Identify required spare parts based on inspection and troubleshooting results.
   • Coordinate with the Parts, Warranty, and Service departments regarding parts requirements and warranty claims.
   • Ensure proper documentation and procedures are followed for warranty-related repairs.

7. Safety & Compliance

   • Ensure all service and maintenance activities comply with company safety policies and applicable industry standards.
   • Follow proper safety procedures when working at construction sites and at height.
   • Identify and report safety hazards and equipment conditions that may affect safe crane operation.

8. Team & Technical Support

   • Work closely with service technicians, mechanics, operators, and project teams.
   • Provide technical guidance and on-the-job support to service personnel when required.
   • Coordinate with Engineering, Sales, Parts, and other departments to resolve customer and equipment concerns.

What We're Looking For

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, or a related field.
• Preferably a licensed engineer, particularly Mechanical or Electrical Engineer.
• At least 3–5 years of experience in equipment service, maintenance, troubleshooting, or after-sales support.
• Experience with tower cranes, mobile cranes, construction equipment, heavy equipment, or similar machinery is highly preferred.
• Strong knowledge of mechanical, electrical, hydraulic, and control systems.
• Experience in equipment installation, commissioning, preventive maintenance, and troubleshooting.
• Ability to read and interpret technical manuals, hydraulic diagrams, electrical schematics, and equipment drawings.
• Strong analytical and problem-solving skills.
• Good communication and customer service skills.
• Willingness to conduct fieldwork and site visits, including construction sites.
• Willingness to travel as required and work extended hours when necessary for urgent equipment breakdowns.
• Valid driver's license is an advantage.