Tower Technician

Tower Technician

We are seeking a full-time Tower Technician to support optical transport and infrastructure across customer data center and co-location environments in the US.

This role offers an excellent opportunity to take on a leadership and client-facing position, serving as the primary interface between customers and vendors. If you have experience auditing quality, performing optical transport work, and enjoy travelling, this role offers high-visibility enterprise exposure and opportunities for career growth.

REQUIRED SKILLS & EXPERIENCE

-3–5 years of experience in data center operations or a similar technical environment with direct customer interaction.

-Hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC connectors, fan-outs, and structured cabling.

-Experience with optical testing and transport troubleshooting.

-Prior team lead experience.

-Strong written and verbal English communication skills for customer-facing interactions.

-Excellent organisational, administrative, and documentation skills using customer applications and Microsoft Office tools.

-Ability to interpret and execute Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.

-Commitment to safety standards, quality requirements, and operational best practices.

-Ability to lift and move equipment weighing up to 50 lbs and work comfortably at heights.

DESIRED SKILLS & EXPERIENCE

-Advanced technical certifications in fiber optics, optical transport systems, or data center infrastructure.

-Experience conducting third-party provider (3PP) audits and performance evaluations.

-Experience with rapid deployment, migration, and emergency break/fix in data center environments.

WHAT YOU WILL BE DOING

Technical Breakdown

70% – Optical Transport & Fiber Infrastructure: Single-mode/multi-mode fiber, LC connectors, structured cabling, and optical testing.

30% – Data Center Systems & Documentation: Methods of Procedure, cut sheets, ticketing tools, and inventory tracking.

Daily Responsibilities

40% – Vendor Audit & Quality Oversight: Conduct daily audits of third-party provider (3PP) technician work and provide immediate feedback.

30% – Hands-On Technical Support: Perform fiber installation, decommissioning, break/fix, remediation, migration, and optical testing using VFLs, OTDRs, and power meters.

30% – Customer Interaction & Documentation: Communicate through ticketing tools and face-to-face interactions, read network diagrams, and execute MoPs and cut sheets.