TQM Engineer

Key Responsibilities
Quality Management System (QMS)

• Maintain and improve Quality Management Systems in line with applicable standards (IATF 16949, ISO 9001, ISO 14001, etc.).
• Ensure compliance with documented procedures, work instructions, and quality standards.
• Support the development and revision of standard operating procedures (SOPs) and quality documentation.

Process Improvement & Continuous Improvement

• Facilitate Continuous Improvement (CI) initiatives using Lean, Kaizen, PDCA, 5S, and Six Sigma methodologies.
• Identify opportunities for process optimization and waste reduction.
• Track improvement projects and monitor achievement of quality objectives.

Audits & Compliance

• Plan and coordinate internal process, product, and system audits.
• Support external audits conducted by customers, certification bodies, and regulatory agencies.
• Track audit findings, corrective actions, and closure status.

Quality Data Analysis

• Collect, analyze, and report quality performance data and key metrics.
• Monitor KPIs such as PPM, COPQ, Customer Complaints, Rejection Rates, and Process Capability.
• Prepare quality dashboards and monthly management review reports.

Corrective & Preventive Actions

• Support root cause analysis using tools such as 8D, Why-Why Analysis, Fishbone Diagram, and Pareto Analysis.
• Drive closure of corrective and preventive actions (CAPA).
• Verify effectiveness of implemented corrective actions.

Training & Awareness

• Conduct quality awareness programs and employee training sessions.
• Promote quality culture and employee involvement in improvement initiatives.
• Support cross-functional teams in implementing quality standards and best practices.

Customer & Supplier Quality Support

• Assist in handling customer complaints and coordinating resolution activities.
• Support supplier quality improvement initiatives and performance monitoring.
• Participate in customer audits and quality assessments.