Tracker

Purpose of the Role To monitor and record guest and gaming staff activity on the gaming floor, ensuring accurate tracking of player buy-ins/play, adherence to gaming procedures by staff, and timely reporting of any irregularities to support game integrity and loss prevention.

Key Responsibilities

• Observe assigned tables/gaming area continuously to track guest buy-ins, betting patterns, and play duration.
• Accurately record player ratings/data (average bet, time played, wins/losses) for rewards and marketing purposes.
• Monitor dealers and other gaming staff for correct adherence to dealing procedures, payout accuracy, and SOPs.
• Identify and report any deviations, errors, or suspicious behavior by guests or staff to the Pit Boss/Surveillance.
• Maintain discreet and constant observation without disrupting guest experience or game flow.
• Cross-verify tracked data with table fills/credits and reconciliation records as required.
• Coordinate with Surveillance, Pit Boss, and Cage on discrepancies or flagged incidents.
• Maintain accurate logs, incident notes, and shift reports of observations.
• Adhere to responsible gaming, AML, and regulatory compliance protocols while tracking guest activity.
• Maintain confidentiality of guest data and gaming information at all times.
• Uphold grooming, discipline, and professional conduct standards as per company policy.

Eligibility / Qualifications

• Minimum Graduate; background in gaming operations/hospitality preferred.
• Age as per applicable state gaming regulations (typically 21+ years).
• Good English/Hindi communication skills; additional languages an advantage.
• Strong observational skills, numerical aptitude, and attention to detail.
• Basic computer skills for data entry into tracking/CRM systems.
• Prior experience in casino gaming operations preferred; freshers with strong aptitude may be considered.

Skills To Be Developed / Applied

• Player rating and data tracking accuracy
• Observation and pattern recognition for irregularities
• Knowledge of table games, procedures, and payout structures
• Coordination with Pit Boss, Surveillance, and Cage
• Confidentiality and regulatory compliance in guest data handling

Working Conditions

• Rotational shifts (including nights, weekends, and holidays), as casino operations are 24x7.
• Standing/moving for extended periods on the gaming floor, maintaining continuous observation.
• Work in a high-security, camera-monitored environment.

Skills: surveillance,casino,observation