Tracxn | Technical Implementation Specialist

Note: This is not a Product Management role. It is focused on API onboarding, client integration, and post-implementation success

Location: Bengaluru
Work Mode: Office
Work Hours: 9am to 6pm

About Tracxn

Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

About the Role

As a Technical Implementation Specialist at Tracxn, you will lead client onboarding and integration for our API products, ensuring a seamless technical and business experience. You will act as a bridge between customers, product, and engineering teamsowning API integration strategy, guiding clients through setup and implementation, and driving post-integration success.

This is a client-facing, strategic role that combines technical expertise, communication excellence, and leadership. Youll also mentor junior specialists and play a key part in shaping our API product processes and standards.

Key Responsibilities

1. API Expertise & Product Enablement:

• Develop a deep understanding of Tracxns API offerings, architecture, and data flow.
• Partner with the product and engineering teams to evaluate client requirements and shape technical solutions.
• Recommend enhancements to improve API usability and client adoption.

2. Client Engagement & Technical Leadership:

• Lead technical discussions with client stakeholders to define integration requirements and architecture.
• Own the sales pipeline for API clientssupporting pre-sales efforts and crafting technical proposals.
• Manage end-to-end client onboarding, from sandbox testing to production rollout.
• Coordinate with engineering teams to deliver production-ready solutions tailored to client needs.

3. Post-Integration Support & Growth:

• Serve as the key point of contact for clients post-integration, ensuring smooth API operations.
• Troubleshoot technical issues and guide clients on optimizing performance and scaling usage.
• Identify upsell opportunities based on client engagement and evolving use cases.

4. Leadership & Process Excellence:

• Mentor junior specialists, providing guidance on integration standards and client management.
• Drive improvements in onboarding documentation, tools, and best practices.
• Collaborate cross-functionally to enhance overall API adoption and customer satisfaction.

What We’re Looking For

• Bachelor’s degree in Engineering (Computer Science or related field preferred).
• 5–8 years of experience in API integration, product consulting, or technical solutioning.
• Strong understanding of RESTful APIs, data transformation, and integration workflows.
• Proven experience managing client relationships and cross-functional projects.
• Excellent communication, problem-solving, and stakeholder management skills.
• Demonstrated ability to mentor or lead junior team members.

What You Can Expect at Tracxn

• Fixed work timings - 9 hrs 5 days. Respect for personal time; no taking work home.
• A transparent, meritocratic culture where everyone explains the “why” behind their decisions.
• A candid and collaborative environment that values learning, curiosity, and open discussions.
• Managers and mentors who invest in your growth with timely, actionable feedback.
• Continuous learning through real-time projects and cross-functional exposure.

If this sounds like you — or you know someone who’d be a great fit — send your resume to [email protected] with the subject line “Technical Implementation Specialist - Tracxn.”