Trade Account Manager

Company Description

Retail Lagoon Asia Co.,Ltd. is a boutique Bangkok-based brand distribution company specializing in curated Korean beauty and consumer goods for the Thai market.

Our agile company manages the full journey from import and compliance to retail pitching, shelf placement, and sell-through, acting as a key link between international brands and local retailers. With a portfolio of over 30 K-beauty brands, largely held as sole distributor, Retail Lagoon focuses on effective, innovative products that lead rather than follow trends. The team actively expands into new categories across skincare, wellness, and more, while building a broader regional footprint - currently serving most major retail companies in Thailand. Retail Lagoon positions itself as a stable partner where the right brands and retailers connect and grow together.

Role Description

This full-time Trade Account Manager role is based on-site in Bangkok, Thailand. You'll own the day-to-day relationship with our retail partners — serving as the point of contact for orders, deliveries, stock levels, and in-store execution, and resolving the practical issues that come up along the way.

Beyond the day-to-day, you'll bring a working understanding of retail trade — promotions, planogram compliance, merchandising standards, and sell-through — to help keep our brand well-represented in-store, working closely with the sales and brand teams to support broader marketing and commercial goals.

Key Responsibilities

• Serve as the primary day-to-day contact for assigned retail partners on operational matters — orders, delivery schedules, stock levels, and in-store execution.
• Monitor purchase orders, inventory, and delivery timelines; proactively identify and resolve logistics, fulfillment, and stock issues with retailers and internal teams.
• Coordinate product launches, promotions, and merchandising activities, including planogram compliance, with retail partners.
• Act as the internal coordination point across Commercial, Logistics, and Internal teams to ensure retailer requests and open items are executed on time.
• Track outstanding action items and deadlines across accounts, following up with internal stakeholders to keep projects moving.
• Support commercial activities: prepare sales reports, forecasts, and account performance reviews; contribute to negotiations and annual business planning as needed.
• Maintain organized, up-to-date records of retailer-specific processes, requirements, and open issues.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of experience in account management, retail/trade operations, or logistics/supply chain coordination — candidates with a stronger operations background and less direct account management experience are welcome to apply.
• Working knowledge of retail trade dynamics — promotions, planogram compliance, merchandising standards, sell-through — gained through trade marketing, account management, or retail operations experience.
• Highly organized and deadline-driven, with strong follow-through — able to manage multiple retail partners and workstreams and track tasks to closure with minimal oversight.
• Proficient in Microsoft Excel and PowerPoint.
• Business-level English and fluent Thai.
• Experience in the beauty, FMCG, or retail distribution industry preferred.

When our retailers win and our brands win, we win too — and that's exactly what's fueling how fast we're growing. Join our team and be part of writing the next chapter.