Trade Compliance / Broker Operations Manager - AWS Cloud Logistics

About the role

The AWS APAC Brokerage Ops Team seeks a motivated Brokerage Operations Manager to drive and optimize customs operations across the region. In this role, you will lead process improvements, standardize operational procedures, and execute strategic initiatives while maintaining tactical excellence in day-to-day operations. You will operate autonomously in managing customs brokerage operations, developing performance metrics, and establishing best practices.

Key responsibilities

• Manage customs broker relationships and drive performance improvement initiatives across the region
• Own broker performance metrics and reporting, providing data-driven insights for business decisions
• Coordinate and standardize customs clearance processes across AWS sites/programs
• Resolve complex broker issues and implement preventive measures
• Analyze operational data to identify and execute process improvements
• Drive cross-functional collaboration to optimize import/export operations
• Lead automation projects and implement solutions for recurring customs clearance challenges
• Develop and track operational metrics to enhance efficiency and reduce clearance delays
• Monitor and analyze clearance metrics, implementing solutions to reduce delays and documentation gaps
• Lead broker performance reviews and develop action plans to address service gaps

About you

• 5+ years of hands-on experience in customs brokerage operations and international logistics
• Demonstrated expertise in customs regulations, documentation, and compliance procedures
• Experience managing cross-border shipments and resolving customs clearance issues
• Strong project management skills to lead operational initiatives and drive process automation
• Experience in data center, cloud computing, or technology industry operations is preferred
• Strong communication skills with ability to present information clearly to various stakeholders, including leadership
• Familiarity with customs management systems and/or trade documentation platforms

About us

AWS Cloud Logistics manages a continuously evolving portfolio of shipments and warehousing operations through a worldwide supply chain. We deliver the right product at the right time, cost, and place — ensuring our AWS supply chain is reliable, scalable, and cost-optimized. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.