Trade Development Manager

ROLE DESCRIPTION

MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with natural materials, reflecting our commitment to quality and thoughtful craftsmanship.

ABOUT THE ROLE

We’re seeking a driven and relationship-focused Trade Development Manager to join our Retail team, based in our flagship showroom. In this role you’ll be responsible for growing MCM House’s trade revenue by building and managing a portfolio of top-tier interior designers, architects and stylists — delivering an exceptional client experience from initial engagement through to project completion.

KEY RESPONSIBILITIES

Trade Account Management

• Build, develop and maintain strong, long-term relationships with trade clients including interior designers, architects and stylists purchasing MCM House products
• Manage and grow a portfolio of top-tier trade accounts, ensuring high engagement and client satisfaction throughout the project lifecycle – quoting, closing, post sales.
• Maintain consistent, strategic communication with trade accounts on a weekly basis – inviting clients into the showroom for private appointments, visiting trade clients at their office/studio, leading hosting activation events in the showroom to create trade activity and community.

Sales Growth & Business Development

• This is sale's driven role with a focus on building deep long term trade relationships for MCM House retail division
• Achieve or exceed personal sales targets, KPIs and revenue goals through new business acquisition and expansion of existing trade accounts
• Identify and pursue new trade opportunities across residential markets; develop strategic plans to grow the trade division and increase market share for the retail division

Strategic Planning & Brand Engagement

• Contribute to the strategic development of the MCM House trade program, identifying key market segments and emerging opportunities
• Represent MCM House as brand ambassador within the design and architecture community through networking, events and industry engagement
• Host and coordinate trade-focused events including product launches, showroom previews and networking functions

Product Expertise & Client Solutions

• Provide expert advice on furniture collections, materials and finishes, communicating new collections in a timely manner
• Recommend tailored product solutions that meet the design, functional and budget requirements of trade clients
• Prepare and deliver professional presentations, proposals and project-based quotes tailored to client requirements

Administration, Collaboration & Reporting

• Administration of qualifying, approving and setting trade accounts in MCM House system
• Administration
• Quote follow up – Calling, emailing, visiting clients
• Order management – Keeping trade clients up to date on their trade orders
• Creating MCM House sample boxes
• Prepare and present monthly sales reports, forecasts and account performance updates

ABOUT YOU

• Proven experience in trade sales, account management or business development, ideally within furniture, interiors or design
• Established network within the interior design, architecture or property development community is highly desirable
• Strong commercial acumen with the ability to identify and capitalise on growth opportunities
• Excellent communication, relationship-building and negotiation skills with confident presentation ability
• Highly organised with the ability to manage multiple projects and client relationships simultaneously