Trade Documentation Service Officer

Roles & Responsibilities – Trade Documentation Service Officer

Role Purpose

Support daily documentation operations and serve as the team’s focal person for Letter of Credit (LC) reviews, document vetting and bank discrepancy resolution. Act as the final checker before documents are presented to the bank and support document preparation when required.

1. LC Review and Document Vetting

• Review LCs and amendments to identify documentary requirements, presentation deadlines and terms requiring clarification or amendment.
• Check documents against LC terms, applicable trade finance rules and internal procedures.
• Perform the final check of the complete document set before bank presentation, ensuring accuracy, completeness and consistency.
• Ensure any identified issues are corrected or appropriately escalated before presentation.

1. Bank Discrepancies and Exception Handling

• Act as the team’s primary focal person for bank discrepancies, LC-related queries and documentary exceptions.
• Assess discrepancies raised by banks and coordinate clarification, correction or other appropriate action with the relevant parties.
• Liaise with banks, customers and internal teams to resolve issues, including supporting waiver requests where required.
• Follow up on outstanding discrepancies through to closure and escalate matters that may affect presentation deadlines or payment.
• Maintain records of discrepancies, actions taken and resolutions.

1. Document Preparation and Bank Presentation

• Support the preparation of LC and other trade documents when required, including complex or urgent submissions.
• Coordinate bank presentations and local document submissions, collections and deliveries within the required timelines.
• Support the printing, sorting and collation of physical documents.
• Ensure original documents are handled, safeguarded and dispatched with proper tracking and acknowledgement records.

1. SAP, Master Data and Record Maintenance

• Perform assigned SAP transactions accurately and within the required timelines.
• Update and maintain master data in accordance with approved requests and established procedures.
• Maintain organised physical and electronic records, including document sets, checking records and bank correspondence.

1. Team Support and Process Improvement

• Provide guidance to team members on LC requirements, document preparation and discrepancy prevention.
• Identify recurring errors and recommend improvements to strengthen document quality and checking procedures.
• Support daily workload coordination and provide operational coverage when required.
• Undertake any additional tasks and responsibilities as assigned by superiors.

Additional Notes

Salary & Benefits

• Salary will be commensurate with experience
• 5 day work week
• Training and development provided
• Clear career progression opportunities

Why Join Us?

We offer more than just a job — we support your well-being, growth and success:

• Statutory Employment Benefits (as per MOM guidelines)
• Up to 21 Days Annual Leave
• 14 Days Paid Sick Leave
• Birthday Leave + Birthday Voucher
• Group Hospitalization & Surgical Insurance
• Handphone Allowance
• Transport Allowance
• Optical Care Support
• Dental Care Coverage
• Career Growth & Training Opportunities
• Inclusive, Friendly & Supportive Team Culture

Apply Now!

Submit your updated resume by applying to this job.
Only shortlisted candidates will be notified.

🌍 We Celebrate Diversity
We are an equal opportunity employer committed to inclusion at all levels. If you bring the right mindset and work ethic, we’ll provide the platform for you to succeed.