Trade-In Operations Specialist

About Us

bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

Responsibility

• Driving the profitable use of the trade-in programmes in all channels across the region.

• Developing and deploying the physical trade-in infrastructure.

• Reviewing, qualifying and robustly challenging business cases for new opportunities before seeking approval.

• Accountability of the operational and commercial relationships with back-end trade-in suppliers.

• Managing both ‘buy’ and ‘sell’ pricing to drive optimal margin creation.

• Deciding the future strategic direction of trade-In, in collaboration with Finance, Sales and business operations.

• Planning and executing operational and commercial changes to achieve market leading customer experience in the trade-In proposition.

• Achieving Key Performance Indicator (KPI) targets, both internal and external

• Undertaking regular reviews of competitor markets identifying key development areas and gaps in the market.

• Working across the wider global group to ensure we optimise trade-in as a product and leverage local market knowledge.

To be successful

…we expect you to be able to demonstrate the following key competencies: Impactful

• Be an Impactful and Influential performer, driving continuous improvement.

• Focused on objectives and identifies activities and key results required to meet them

• Takes accountability and self-motivated to deliver results even in situations which are not straight-forward.

Customer Focus

• Be customer focused, understanding and anticipating customer needs

• Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning

• Uses feedback and data to provide examples to improve internal processes and services to clients

Creative

• Demonstrate creative awareness, take advantage of new opportunities and innovations

• Identifies beneficial new approaches and ways of looking at problems, introduces them within team

• Experiments with new trends and innovations and is an early adopter where they can benefit team

Literacy – Digi, Tech & Data

• Be data literate, be able to explain and use technology in a data native and data driven environment.

• Uses appropriate data, technology and digital solutions to communicate, solve problems, and access, manage, integrate, evaluate, and create information.

Qualification and Skills

• Three (3) years minimum experience of working in Operations or Supply Chain within the Telecommunication industry.

• Specific understanding or experience of working the trade-in market preferred.

• Ability to drive change and demonstrated ability to accomplish results, meet deadlines and commitments.

• Proven Account management skills & strong leadership.

• Excellent written and verbal communication skills (fluent in English).

• Strong analytical and problem-solving skills.

• Strong financial acumen and understanding of Profit and Loss (P&L) management.

• “Can-do” proactive attitude with the determination to see through change.

• Ability to work effectively across a complex matrix organisation and establish strong working relationships with internal and external stakeholders.

• Superior influencing and interpersonal skills, necessary to affect strategy and policies at both the technical and senior executive level.