Trade Operative Plumber

We welcome applications from all backgrounds and are committed to building a diverse workforce. We particularly encourage applications from women, who are currently underrepresented in trade roles within our industry.

JOB ROLE

Reporting to a team leader, the responsive repair plumber is an essential member of the Reactive Repairs department, working within a dedicated workstream, providing a comprehensive, efficient, and responsive property maintenance service.

As a member of the Repairs & Maintenance team, the primary focus is providing a high-quality responsive maintenance service to all residents, internal colleagues, and our partners.

You will achieve this by managing your own time in a productive, efficient and value for money way as to ensure that all KPI’s are met; co-ordinating within the team to ensure that all works are completed with a ‘can do, first time fix’ ethos; execute all works to a high quality, and as detailed within the initial works’ orders; whilst providing excellent Customer Satisfaction through detailed, regular, and accurate communication, on time, within contractual obligations.

The key activities you will undertake as part of this role will be a wide variety of plumbin and general repairs in occupied homes, buildings and empty properties. The work will include basic plumbing repairs, replacement of domestic plumbing accessories, wall and floor tiling, bathroom installations and external related plumbing and drainage repairs.

You will take pride in your work ensuring that company resources are maintained, clean, and used correctly.

KEY DUTIES

• Deliver a sector leading, resident focused, and efficient repairs and maintenance service
• developed in association with our residents.
• Carry out repairs and maintenance in accordance with current Building Regulations, Health and Safety Legislation and in a safe manner.
• Carry out all works in accordance with policy, procedure, guidelines, building regulations and/or other required standards.
• Complete all necessary digital works’ orders / paperwork on time and to the required standard.
• Carry out tests, surveys, and inspections, and submit detailed reports as and when requested including defined pre-work & post work gateway approvals.
• Ensure all repairs are completed within target response times to a high standard meeting the expectations of the organisation, our residents, leaseholders, colleagues, and partners alike.
• Co-ordinate and / or support other colleagues in completing larger works.
• Mentor new recruits, sole trade technicians and support technicians when working together and / or in order to aide their own learning and development.
• Identify and diagnose faults and rectify first time whenever possible.
• 10. work in both occupied and unoccupied properties in a safe manner for everyone.
• Work under own initiative, within the team and under instruction.
• Assist in the provision of a 24-hour emergency service as and when required through a fair and systematic rota.
• Ensure that all issued stock and materials used are done so in a cost effective, value for
• money way without compromising work standards ensuring all materials can be accounted for and ordered to correct work items to enable job costing protocols including undertaking van stock audits.
• Ensure that all issued equipment and van stock is replenished regularly, kept safe and secure, and stocked to agreed quantities; and always accounted for.
• Ensure that fleet vehicles are driven and maintained in a lawful, safe, and proper manner; and always kept clean and tidy, pre-work checks are conducted and issues are notified to the appropriate person. This will include driving license protocol checks. Fleet will be fitted with telematic software to aide the safe and efficient maintenance of the vehicle.
• Order own materials (that are not part of van stock) via a mobile working device for replenishment in a timely fashion.
• Ensure all scheduled work is completed at the end of each day and emergency jobs and additional works are dealt with effectively.
• Ensure all jobs are processed in real time via the provided mobile device.
• Carry out all works as booked by appointment times within the contractual obligations and in accordance with policy, procedure, and guidelines.

This is not an exhaustive list of duties pertaining to this role. Duties may be changed and / or expanded, after discussion, to suit operational requirements.

What you will need

• A proven track record of successfully working within customers properties, where customer satisfaction is at the heart of service delivery – experience in this environment is desirable but not essential.
• Experience of undertaking additional repairs and maintenance outside of a plumbing skill set.
• A thorough understanding of and personal commitment to diversity; treating others with dignity and respect, with a real desire to understand and meet diverse customer needs and aspirations.
• To have an excellent knowledge of the requirements of the Health and Safety Act, and any other relevant legislation and / or regulatory requirements
• A thorough understanding and commitment to ensure that all relevant health and safety statutory obligations and methods of good practice are effectively incorporated within all operations, and that regular health and safety meetings are attended to promote and improve our systems and processes to ensure the safety of our staff, residents, contractors, and members of the public.
• An ability to assess the risks associated with lone working and other health and safety hazards associated with the technical nature of the job
• Excellent communication and interpersonal skills.
• To make sound judgements, find solutions to complex issues and problems, and identify and manage risk.
• To ensure the correct usage of all IT systems and hardware to enable performance measures, job costing and accurate stock management.

Qualifications

• Recognised trade qualifications include NVQ level 3 within the plumbing field.
• To possess relevant trade qualifications and / or proven experience in relation to building, maintenance or a similar, transferable, technical background.
• IT skills – to be able to use PDA’s and electronic job management systems
• Any successful candidate will be added to the 24-hour emergency service provision as and when required through a fair and systematic rota, as per contractual obligation.

Successful candidates will be subject to a basic DBS check.

The role requires a full UK driving licence - a fleet vehicle will be provided.

No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are broadly consistent with those described.

Pay: Up to £38,000.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Work Location: In person