Trade Professional

Job highlights

• . Graduation: Bacheloru2019s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management .
• Experience: 10 to 15 years of relevant experience . .

****The role entails serving as a single point of contact for all trade-related products (Forex, cross-border, domestic, etc.) for the assigned region/branches. The role bearer would be responsible for acquiring and driving the trade relationship and providing forex-related services and support as an individual contributor or through the branch team, contributing to the larger branch banking channel objectives.

**Roles & Responsibilities:

• Drive product & marketing initiatives launched by the central product team

• Support the team in achieving the customer acquisition plan

• Service trade-related queries & requirements of clients by liaising with operations/product/central team

• Joint and independent call with (sales team) RH, BM, SM & SOs

• Responsible for the income and foreign currency throughput target set for the trade of Forex products for the respective branches/businesses

• Manage the portfolio quality - digital activation, product penetration, average monthly balance, desired value

• Support the team in achieving the customer acquisition plan through joint and independent calls with the sales team.

• Impart training to the sales and relationship team as subject matter expert

• Cultivate relationships with individual and corporate customers

• Managing customer-centric operations & ensuring customer satisfaction by achieving delivery & service quality norms

• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

• Recommend process changes to improve service efficiency and quality across the branch network

• Regularly update stakeholders about Trade and Fx transactions

  **Key Success Metrics

  • Revenue, cost efficiencies

    Requirements

    **Education Qualification:

    Graduation: Bacheloru2019s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management

    Experience: 10 to 15 years of relevant experience**********