Trade Sales Administrator

Trade Sales & Logistics Co-Ordinator

Location: Brewery Office-Based 
Job Type: Permanent 40 hours per week 
Hours: Monday – Friday
Salary: £26,500 pa
Benefits:

• 30 days annual holiday allowance
• Bonus package
• Weekly beer and trade sampling allowance
• Staff discount
• Company pension contribution

Reporting to: Customer Service Manager

Who We Are

At Stewart Brewing, we pride ourselves on being one of Scotland's most innovative and celebrated craft breweries. Established in 2004, we've grown from a small start-up to an award-winning leader in the industry.

Our brewery serves as a hub for innovation, community, and a shared passion for great beer. We’re not just a brewery – we’re a team of 40 enthusiastic, dedicated individuals who believe in delivering exceptional products, services, and experiences to our customers.

Our culture is as much about people as it is about beer. We foster a fun, supportive, and progressive environment, with focus on team spirit and individual growth. With a strong emphasis on quality and creativity, we’re constantly exploring new styles and brewing techniques while staying true to our values of authenticity and excellence.

If you’re looking to join a dynamic company at the forefront of the craft beer revolution, this is your opportunity to become part of something special.

About the Role

This role is ideal for an organised, proactive and detail-oriented individual who enjoys working with customers and supporting a busy sales team. As our Trade Sales Administrator, you will play a key role in ensuring the smooth day-to-day operation of our trade sales function, providing excellent customer service and supporting our customers from order through to delivery.

Working closely with the sales, office and delivery teams, you will manage trade customer orders, coordinate deliveries, maintain accurate customer and pricing information, and respond to customer enquiries. You will also provide administrative support to the wider sales team, helping to ensure our trade customers receive a professional, efficient and friendly service.

This is a varied role within a fast-paced brewery environment and would suit someone who is highly organised, confident communicating with customers and colleagues, and enjoys working as part of a close-knit team.

Key Responsibilities

Trade Customer Orders & Administration

• Order Management: Process and manage trade customer orders accurately and efficiently, ensuring all relevant information is recorded and communicated to the appropriate teams.
• Customer Accounts: Maintain accurate customer records, account information, pricing and sales data, ensuring information is kept up to date.
• Invoicing & Account Queries: Support with invoices and respond to customer account queries, resolving issues promptly or escalating them to the relevant team member when required.
• Customer Service: Act as a key point of contact for trade customers, responding promptly and professionally to enquiries by phone and email.

Delivery Coordination

• Delivery Management: Coordinate customer deliveries and liaise with customers, drivers and the sales team to ensure orders are delivered accurately and on time.
• Issue Resolution: Investigate and resolve delivery, order or account issues, keeping customers informed throughout the process.
• Internal Communication: Work closely with the warehouse, delivery and sales teams to ensure customer requirements are clearly communicated and followed through.

Sales Team Support

• Sales Administration: Provide day-to-day administrative support to the sales team, including data entry, filing, reporting and maintaining sales information.
• Reporting: Assist with the preparation of sales reports and provide accurate information to support the sales team's activities and decision-making.
• General Office Support: Assist with general office and administrative duties as required, contributing to the smooth running of the trade sales function.

Customer & Team Relationships

• Customer Relationships: Build positive and professional relationships with trade customers, ensuring they receive a consistently high level of service.
• Teamwork: Work collaboratively with the sales, office, delivery, warehouse and wider brewery teams to ensure an efficient customer journey from order to delivery.
• Continuous Improvement: Identify opportunities to improve processes, customer service and the efficiency of the trade sales administration function.

What We're Looking For

• Highly Organised: Able to manage multiple orders, enquiries and administrative tasks accurately and efficiently.
• Detail-Oriented: Strong attention to detail when processing orders, invoices, pricing and customer information.
• Customer-Focused: Friendly, professional and committed to providing excellent customer service.
• Confident Communicator: Comfortable communicating with customers, drivers and colleagues by phone, email and in person.
• Proactive: Able to take ownership of tasks, identify issues and find practical solutions.
• Team Player: Enjoys working collaboratively in a busy and supportive environment.
• Commercially Aware: Understands the importance of accurate orders, customer service and supporting the sales team's objectives.
• Digital Proficiency: Confident using Microsoft Office and other basic digital tools.
• Adaptable: Comfortable working in a fast-paced environment and managing changing priorities.

Benefits of Joining Stewart Brewing

• Be part of a fast-growing, award-winning brewery making waves in the craft beer world.
• Enjoy perks like weekly beer sampling, festival opportunities, and trade tours.
• Work in a supportive and social team environment where your contributions are valued.
• Access training and professional development in the dynamic drinks industry.

Application Process 
If you fit the description and are ready to take your first step into a rewarding career in craft beer sales, we’d love to hear from you!

To apply: Email your CV and cover letter to [email protected]. 
Deadline: Friday 6 November

Job Types: Permanent, Full-time

Pay: £26,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking

Experience:

• Administration: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person