Trade Sales Support

As a Trade Sales Support team member at CARTERS East Tamaki, you will be the vital link between our trade customers, Account Managers and internal branch teams ensuring orders are placed accurately and queries are resolved quickly. This fast-paced role calls for strong coordination and the initiative to problem solve, as each day brings unique challenges.

About the role
Working along a close-knit team, you will:

• Process customer orders while liasing with suppliers and Account Managers on project time frames
• Collaborate with internal teams to arrange prompt and efficient deliveries to our trade customers
• Track back orders to ensure comprehensive follow-up and fulfilment
• Build trusted relationships with our trade customers

About youThe ideal candidate will thrive in delivering unparalleled customer service and sales support. You'll also bring:

• Strong administration skills — efficient, accurate, and organised
• Confidence multi-tasking and prioritising in a fast-paced environment
• Clear written and verbal communication, comfortable dealing with people at all levels
• Strong computer literacy and comfort learning new systems
• A natural ability to build rapport and trust with customers
• Previous experience in customer service, sales support, or trade/building supplies (an advantage but not essential)

Advantages of Advancing Your Career with Carters

• Stability and a focus on work life balance, this role offers permanent full-time employment - no Sundays.
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver.
• Company buying privileges across all CARTERS stores.
• Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles.

Apply now to join the CARTERS team!

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).