Trading Officer - Sales Operations

Job Overview

We are looking for a detail-oriented Trading Officer to support daily sales operations, order processing, and client coordination. This role serves as the link between the sales team and customers, ensuring that orders are processed accurately, deliveries are coordinated efficiently, and sales reports are prepared for business decision-making.

Key Responsibilities

• Process sales orders, quotations, invoices, and related documents accurately and on time.
• Verify pricing, stock availability, delivery schedules, and customer account details before order confirmation.
• Coordinate with warehouse, logistics, and accounting teams to ensure timely order fulfillment.
• Monitor and update order status, including returns, back orders, cancellations, and discrepancies.
• Respond to customer inquiries regarding orders, deliveries, and documentation.
• Maintain accurate customer records and transaction history.
• Support the sales team with quotations, order follow-ups, and customer coordination.
• Monitor sales performance and prepare regular sales reports.
• Analyze sales data and identify trends, opportunities, and areas for improvement.
• Generate reports and dashboards for management using Excel and ERP systems.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Management, Accountancy, or any related field.
• At least 1-3 years of experience in sales administration, sales coordination, order processing, trading, or related functions.
• Strong knowledge of Microsoft Excel including Pivot Tables, Lookups, and Formulas.
• Proficient in Microsoft Office or Google Workspace.
• Experience using ERP systems such as ERPNext, SAP, Odoo, or NetSuite is an advantage.
• Excellent communication skills in English and Filipino.
• Strong attention to detail and ability to manage multiple tasks and deadlines.

Preferred Experience

• Experience in a trading, distribution, wholesale, or supply chain environment.
• Background in order management and sales reporting.
• Experience creating reports and dashboards for management

Work Location: In person