Traffic Control Room Operator

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

We are hiring a Casual Traffic Control Room Operator for the Peninsula Link Control Room in Frankston South. Peninsula Link is a 27km, freeway standard, dual carriageway facility with interchanges and grade separations extending from the Mornington Peninsula Freeway and EastLink Interchange.

In this role, you will provide control room operations through 24-hour monitoring to ensure that the asset remains free of hazards and that the customer experience is maintained through the flow of traffic and minimisation of disruption. You will also play a key role in the monitoring and response to all critical ITS systems.

Please note, shifts are 12-hour shift (7am-7pm and 7pm-7am).

Key Responsibilities

·       Perform duties of the Control Room Operator in the 24-hour 7-day week operation of the control room when on roster.

·       Monitoring the asset and identify congestion, using the correct surveillance systems.

·       Providing a professional level of customer service to the client with regard to the daily operations and incident management.

·       Initiating incident and emergency response processes in accordance with the procedures and rosters taking the lead in ensuring that all incidents are responded to in accordance with the contract requirements.

·       Reporting and document all incidents, accidents, complaints and equipment failure.

·       Assisting the Control Room Manager in the execution of operations activities in compliance with procedures.

·       Actively monitor and respond to alarms associated with the ITS.

·       Identifying assets which require corrective maintenance and initiate process in accordance with the operating guidelines.

·       Participating in the response to unplanned incidents.

·       Proactively managing the lane availability compliance.

·       Proactively managing all relevant KPI’s for the Peninsula Link Control Room.

·       Managing the Afterhours Hazardous call for VRMC.

About You

Our ideal candidate will have:

·       Minimum three years’ experience in similar role (Traffic Management or Control Room Environment).

·       Ability to proactively raise any opportunities to improve the control room operations, customer service and road safety.

·       Current Drivers Licence.

·       Current First Aid desirable.

·       Experience with Microsoft Office suite (Word, excel, PowerPoint, Outlook).

·       Good written and verbal communication skills.

About Us:

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Benefits of working with us include:

• Career development – we offer growth opportunities and support internal mobility. You will have access to skill enhancement through our online learning system and onsite training.
• Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
• Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
• Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. You will play a key role in building the culture of our new team.

How to apply:
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications must be received by our system however if you reasonable adjustments to the recruitment process please email us at [email protected].