Traffic Controller

A consistent daily process managing the customer requirements and ensuring the vehicles are compliant, routine of sorting administration tasks and working across departments. The post holder must be highly organised with excellent communication skills.

• Assist the manager in the day-to-day activities and running of the department on afternoons.

• Be responsible for the day-to-day running and the team of drivers.

• Ensure vehicles and trailers are presented on time for maintenance and servicing.

• Log damages and defects along with actioning the defects.

• Supporting head of compliance, always keeping staff, vehicles and trailers compliant.

• Vehicle gatehouse checks to auditing the process of vehicles.

• Booking of Agency drivers with various agencies.

• Day to day customer service.

• Ensure customers are kept up to date when issues arise.

• Track transport through webfleet

• Invoicing completed in a timely manner.

• Cover for holidays

• Updating individual training matrix with line manager

• Ensure internal and external KPI’s are updated weekly.

• Issues are logged on the system.

• Manage 3rd party suppliers on day-to-day basis.

• Manage fuel cards and adblue draw downs.

• Support departmental projects and companywide projects.

• Weekend cover at times will be required also on call at weekends.

• Must have experience in customer Service skills.

• Educated to a high standard.

• Class one driving licence an advantage.

• Highly organised

• A proactive person with an eye for detail

• Ability to multitask whilst at the same time ensuring tasks are completed in a timely manner

• Excellent communication skills

• Ability to work on own and time within a team

• Experience in using Microsoft Excel, Word and Outlook

• Excellent telephone manners and communication skills via e-mail