Train Control & Information Systems Services Manager (H/F)

At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85,000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.

More than a job: a mission

We're looking for a strategic and technically skilled leader to manage the long-term sustaining and service evolution of Train Control & Information Systems (TC&IS) solutions and products. Working with solution, product and services teams, you'll help ensure product continuity, develop innovative service offerings for on-board electronic solutions and support reliable mobility throughout the product lifecycle.

Your role, your impact

• Define and drive the product sustaining strategy for TC&IS product lines, ensuring sustaining requirements are established with the relevant rolling stock product lines.
• Support the development and regular update of Product Obsolescence Management Plans, covering both product roadmaps and sustaining activities.
• Ensure technology refresh and technology update requirements are incorporated into Product Obsolescence Management Plans.
• Ensure tender and project sustaining requirements are identified and taken into account.
• Review and validate Product Obsolescence Management Plans for TC&IS products.
• Maintain the installed-base view for TC&IS products, including customer updates and forecast service life.
• Work with Parts & Component Repair and Overhaul teams to propose sustaining and R&D budgets for products in the operations and maintenance phase.
• Develop and validate business cases for technology refreshes and product upgrades.
• Validate lifecycle-status change notifications and ensure lifecycle information is maintained in the relevant information systems.
• Lead periodic product-sustaining reviews with product development and support centres.
• Manage performance indicators for sustaining activities, including customer satisfaction, profitability and plan delivery.
• Build strong links across product lines, regional teams, procurement, development centres, services teams and external partners.
• Promote the Alstom Code of Ethics and uphold the highest standards of ethical conduct.

You'll work with committed, international teams solving complex challenges that shape the future of mobility. As a Train Control & Information Systems Services Manager, you'll ensure that innovation and product support endure long after trains begin their journeys.

What you bring

• An engineering degree or equivalent technical qualification.
• Fluent English, written and spoken.
• Knowledge of rail vehicles, sub-systems, rolling stock lifecycles and services.
• Knowledge of rolling stock products and system architectures.
• Experience with lifecycle management, obsolescence control, technology refresh and technology updates.
• Understanding of electronic-system design and industrialisation, preferably in rail or a comparable industry.
• A strong technical background; five years of experience in a technical role in rail or a similar industry is an advantage.
• Working knowledge of internal processes, costing, finance and tenders; familiarity with Design to Cost methodologies and tools is an advantage.
• The ability to influence teams and stakeholders without direct hierarchical authority and to work effectively in a matrix organisation.
• Sound judgement and decision-making, supported by the ability to gather, assess and share relevant information.
• A logical, organised and self-motivated approach, with commitment to quality, cost and delivery objectives.
• Strong communication skills with senior internal and external stakeholders in an international environment.
• An international mindset and readiness to work across regions, customers, partners and suppliers.
• Expertise in obsolescence management, TCMS or traction is highly valued.
• French, German, Italian or Spanish is an advantage.
• A continuous-improvement mindset and the ability to innovate effectively.

How success is measured

• Delivery of a clear and effective product-sustaining strategy across the TC&IS portfolio.
• Quality and completeness of obsolescence plans, lifecycle data, installed-base information and technology-refresh business cases.
• Achievement of sustaining performance commitments related to quality, cost, delivery, profitability and plan execution.
• Sustained customer satisfaction through reliable product support and service excellence.

Alstom, a great place to grow

• Help strengthen the long-term reliability of advanced digital and control systems for trains.
• Collaborate with product, engineering, procurement, regional and services teams in a global environment.
• Grow in an international organisation where continuous improvement and innovation translate into real-world mobility impact.

Here, progress isn't always easy - the scale is massive and the tasks are complex - but the impact is real. Because when the system runs, the train moves and the city connects, that feeling stays with you. And the legacy lasts.

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