Trainee Claims Handler

The Company

Aspray are FCA regulated award winning loss assessors. We offer a nationwide service for policyholders (commercial and residential property) throughout the UK, whilst always ensuring that the customer journey is at the heart of the company’s culture.

The Job Role

We are looking to recruit a trainee Claims Handler working as part of our head office Claims Team in Darwen, Lancashire. You will be one of the first point of contacts for field-based loss assessors, insurance brokers, other referrers of business, and responsible for providing support to the Aspray Head Office team and network of assessors.

The Ideal Individual

Experience is not required as full training will be provided to the right candidate. Must possess a desire to learn and undertake the required insurance qualifications to progress within the business.

We are seeking a motivated, enthusiastic, and flexible team player who can incorporate their job role into the wider business and understands the importance of communication and interaction with other departments.

You will have a confident and friendly telephone manner along with a professional persona. Personal presentation will always be of a high standard and the ability to work in a face-to-face service-based environment is important.

A strong attention to detail is required along with excellent computer skills, the ability to multi-task, and effectively manage your own workload.

Main Duties

Promoting the company in a positive light to all stakeholders and customers.

Answering incoming calls, liaising with clients, loss assessors, and other individuals and companies.

Shadowing experienced members of the Claims Team to learn the principles of insurance, claims handling, and our business operations.

Operating a CRM system and ensuring that it is always kept fully updated

Assisting the Aspray Head Office claims team with processing of documentation and other admin tasks

General administration duties

Escalating any issues to senior management

Attendance at training or conference events as support may be required

Any other duties as instructed by your line manager.

Skills, Knowledge, and Experience Required

A friendly and professional telephone manner.

A willingness to learn and develop the role.

A proactive, positive and organised approach to all tasks.

Excellent team working skills.

Flexibility.

Excellent I.T skills Inc. Microsoft Outlook, Word, and Excel etc

Must have excellent communication skills both written and verbal.

A good work ethic, and exceptional time management and organisational skills.

The ability to take instruction and follow set procedures.

Flexibility & the ability to stay composed under pressure.

Annual Leave 28 days per annum (includes Bank Holidays). Normal hours of work: 9.00am to 5.00pm Mon- Thursday, 9.00am-4.30pm on Friday.

Benefits:

• On-site parking
• Private medical insurance

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Free parking
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person