Trainee Client Transitions Coordinator

About Maxima:
 
Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support.

Smart is one of Australia’s largest salary packaging companies. They specialise in servicing large corporate clients, Commonwealth and State Governments and major health care groups.
 
Smart offers salary packaging including novated leases and fleet management services to employers and employees across Australia.
 
Central to everything they do is their commitment to delivering an exceptional experience to their customers.
 
Smart team members can enjoy a range of benefits, including a free weekly lunch, access to discounts and perks via Smart-rewards, an Employee Assistance Provider with a dedicated line for people who identify as Aboriginal and/or Torres Strait Islander, regular wellbeing initiatives and free flu vaccinations.
 
The Role:
 
Location: Keswick SA
Duration: 12-month Traineeship
 
As a Trainee Client Transitions Coordinator, you will support the smooth transition and ongoing management of customer accounts by delivering accurate administration and responsive customer service.
 
Under the guidance of experienced mentors, your responsibilities will include:  

• Assisting with customer account management activities to ensure compliance.
• Communicating with customers via email regarding changes.
• Supporting customers by providing information and options to help resolve account queries.
• Responding to customer enquiries and deliver professional, timely and accurate customer service.
• Maintaining accurate information across internal systems.
• Working closely with team members to support the ongoing management of customer accounts.
• Building strong communication and problem-solving skills through regular interaction with customers and internal stakeholders.

About You:
 
To be successful in this traineeship, you’ll need:  

• Ability to build rapport with a diverse range of people
• Strong attention to detail and high level of accuracy
• Excellent time management, organisational and prioritising skills
• Strong verbal and written communication skills
• Willingness to learn and take initiative
• Strong problem-solving skills

Eligibility Criteria:  

• Identify as Aboriginal and/or Torres Strait Islander
• Strong computer knowledge including Microsoft Office Suite
• Previous customer service or administration experience (desirable)