M
Movate Technologies
Trainee
Skills
Customer Support
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹250,000 / year
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
22 September 2026
What they need
Agent Responsibilities
Level 1 (L1) Agent:
- Deliver high quality customer support via phone, email, chat and social media
- Assist customers in resolving technical issues
- Deliver First Call Resolution (FCR) by resolving customer issues during the first contact
- Maintain high customer satisfaction rate
- Assist customers with RMA activities
Level 2 (L2) Agent:
- Assist L1 Agents with escalations
- Coach and mentor L1 Agents
- Assist with translations
- KB creation and updates
- Update customers product warranty
Note : Hindi Speaking is Mandatory
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