Trainee Content Analyst

About the Company

FindLaw (http://findlaw.com/) and Martindale-Avvo (MAC) (https://www.martindale-avvo.com/) offer comprehensive digital marketing and client development solutions for the legal industry. FindLaw is the U.S.’ leading source of online legal information, providing law firms with expertly designed websites that attract high-value clients and strengthen existing relationships. Attorneys also benefit from enhanced visibility through listings on FindLaw.com, the world’s most-visited legal information portal. Complementing this, Martindale-Avvo delivers a full suite of services including lead generation, reputation management, and targeted digital marketing, all supported by a trusted network of legal brands that make it easier than ever for potential clients to find and connect with qualified legal professionals.

Job Description:

We are looking for a detail-oriented professional to manage end-to-end order updates, Processing Directory and profile requests (Martindale, Avvo & Lawyers.com). The role requires strong stakeholder coordination, a good understanding of products & process, and collaboration with other teams to ensure seamless order execution.

This individual will work in a fast-paced, production environment and must be able to provide a high level of customer service to our customers. They will use a project management system to organize workload, prioritize tasks, and meet deadlines in a fast-paced, production-oriented environment where the customer is the priority. They will also work in partnership with a cross-functional production team, collaborating to ensure on-time delivery of tasks and projects.

Minimum Qualifications:

Any Bachelor’s degree, or equivalent hands-on experience

Key Responsibilities:

• Proficient in Gmail, Google Workspace, and Salesforce for email handling and case management
• Skilled in data entry, profile management, and order processing from multiple Service Centers
• Managing Firm Name, Address & Contact information changes for various listings.
• Strong attention to detail for content proofreading and data discrepancy identification
• Excellent written communication and organizational skills; capable of creating and reviewing attorney profile content
• Ability to manage multiple tasks efficiently, meet deadlines, and maintain a high level of data accuracy and confidentiality
• Strong documentation, indexing, and historical data tracking abilities for internal systems and audits
• Collaborative team player with a proactive approach to problem-solving and process improvement
• Possess a strong understanding of product features, and configurations to accurately validate and process customer orders.
• Collaborate cross-functionally with Sales, Finance, Operations, and Product teams to ensure seamless order execution.
• Monitor order progress, resolve any discrepancies, and ensure timely delivery to customers.
• Maintain accurate and current data in CRM Systems.
• Partner with stakeholders to facilitate product upgrades and customer transitions.
• Deliver regular reports on renewal and upgrade status to management.
• Collect stakeholder feedback to identify inefficiencies and gaps in the order and renewal workflows.

Knowledge/Skills Needed:

• Excellent written and oral communication skills in U.S. English
• Strong attention to detail. Strong organization, project management and time management skills.
• Works well in a team environment, embraces change and is highly adaptable
• Client facing roles, candidates must be comfortable working directly with customers.
• Candidates should be flexible to work on rotational shifts.