Trainee Dispatch Officer

Capital Transport is Australia’s largest and fastest‑growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.

We’re looking for a Dispatch Officer to join our Courier Operations team. Reporting to the Operations Manager/Supervisor and working closely with the Courier Manager, this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‑paced environment, enjoy real‑time decision‑making and are passionate about safety, compliance and service excellence — this role is for you.

Currently located in Rydalmere, however excited to be relocating to a new office space in Kemps Creek in late 2026.

Why Join Us?

• Competitive salary:$65,000 - $70,000 + super
• Vibrant culture: Social events, Friday afternoon drinks and MORE!
• Room to grow: Ongoing training, development and real career progression

What You’ll Do:

• Allocating jobs efficiently to ensure 80% of deliveries are completed within agreed timeframes
• Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance
• Communicating clearly and professionally with sub‑contractors
• Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits
• Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks
• Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels
• Submitting accurate ring backs and job updates to keep customers informed of delivery progress
• Reviewing daily fatigue communications and re‑allocating work where drivers may exceed maximum hours
• Completing after‑hours handovers, including live jobs, fatigue risks and available sub‑contractors
• Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)
• Escalating incidents, near misses and safety concerns and assisting with investigations when needed

Skills & Experience:

• Strong communication and decision‑making skills
• High attention to detail and ability to manage competing priorities
• Confidence working in a live operational environment
• Ability to apply safety and compliance principles under pressure
• Previous dispatch, transport or logistics experience highly regarded - but not essential
• Full Australian working rights
• Driver’s license required

How to Apply:

Apply NOW through Seek with a cover letter addressed to Joshua Daher – Courier Operations Manager. We’re excited to hear how you can contribute to our team!