Trainee Estimator / Sales Support

Trainee Estimator / Sales Support

Location: Holmewood Industrial Park, Chesterfield
Company: Gable Joinery
Job Type: Full-time
Department: Estimating / Sales

About the role

Gable Joinery is looking for a motivated Trainee Estimator / Sales Support person to join our team.

This is an ideal opportunity for someone looking to start a career within estimating and sales in the construction and joinery industry. Full training will be provided on our products, pricing systems and processes.

The role will initially focus on taking information supplied by customers and using our pricing system to prepare accurate quotations for doors, doorsets and associated joinery products.

However, this isn't simply a data-entry or estimating position. An important part of the role will be following up quotations, speaking with customers and helping turn enquiries into orders.

As experience develops, the successful candidate will also become involved in looking after customer accounts, answering queries and developing relationships with regular customers.

Key responsibilities

Estimating & quotations

• Review customer enquiries, drawings, schedules and specifications.
• Enter customer requirements accurately into our pricing system.
• Prepare quotations in accordance with customer requirements.
• Check that quotations contain the correct products, quantities and specifications.
• Identify missing information and contact customers to obtain clarification where required.
• Maintain accurate records of quotations and customer enquiries.
• Learn our product range, including doors, frames, doorsets, fire-rated and acoustic products.

Quote follow-up & sales

• Proactively follow up all quotations issued.
• Speak directly with customers by telephone and email to establish the status of quotations.
• Identify opportunities to convert outstanding quotations into orders.
• Understand why quotations are won, lost, delayed or placed elsewhere.
• Keep accurate notes of customer conversations and agreed follow-up actions.
• Maintain regular contact with customers rather than waiting for them to come back to us.
• Highlight strong sales opportunities to the wider sales and estimating team.

Customer service & account management

• Build good working relationships with existing and prospective customers.
• Act as a point of contact for customer enquiries.
• Assist customers with quotation, pricing and product queries.
• Follow up outstanding information required from customers.
• Develop an understanding of individual customer requirements and buying patterns.
• Help ensure customers receive a responsive and professional service from enquiry through to order.

What we're looking for

Previous estimating experience isn't essential. We are more interested in finding someone with the right attitude and aptitude who can develop into the role.

The ideal candidate will be:

• Confident speaking to customers on the telephone.
• Comfortable working with figures and pricing.
• Accurate and detail-focused.
• Organised and able to manage a number of live quotations at once.
• Computer literate and comfortable learning new software.
• Commercially minded and interested in understanding how a quotation becomes an order.
• Comfortable asking questions when information isn't clear.
• Persistent enough to follow up opportunities without being pushy.
• Keen to learn about construction, joinery and our products.
• Able to communicate professionally by telephone and email.

What you'll learn

Full training will be provided, with the aim of developing the successful candidate into a capable estimator with a strong commercial understanding.

Training will include:

• Reading customer enquiries, drawings and schedules.
• Door and doorset terminology.
• Fire-rated and acoustic doorset specifications.
• Pricing and quotation preparation.
• Understanding specifications and identifying missing information.
• Customer communication and account management.
• Quote follow-up and sales conversion.
• Commercial awareness and understanding margins.
• Managing a pipeline of live enquiries and quotations.

What success looks like

We want someone who eventually takes ownership of an enquiry from the moment it arrives.

That means:

Enquiry received → Understand requirement → Prepare quote → Issue quote → Follow up → Resolve queries → Convert to order → Maintain the customer relationship

The successful candidate won't be judged simply on how many quotations they produce. The aim is to produce accurate quotations and actively help turn those quotations into business

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Work Location: In person