Trainee - Front Office

Summary

Hotel Introduction

Hyatt Centric Zhongshan Park Shanghai and Caption by Hyatt Zhongshan Park Shanghai are located at the intersection of Changning Road, Yuyuan Road and Dingxi Road, adjacent to the urban green space Zhongshan Park and the century-old Yuyuan Road, and are close to three metro lines, namely Lines 2, 3 and 4. Hyatt Centric is a high-end lifestyle brand under Hyatt Hotels, and Caption by Hyatt is a lifestyle hotel brand. As a component of a multi-format complex including hotels, commercial Spaces, offices and apartments, the hotel closely connects guests with the pulse of the city, creating comfortable and flexible public Spaces. It provides convenience for guests to explore and discover the charm of the city, inspires more meaningful connections, and fully meets the diverse needs of guests.

We turn travels into journeys, encounters into experiences, and work into careers. We are proud to create an inclusive working environment where your personal and professional development will be supported at every stage of your career.

Program Overview

This 12-month structured development program combines customized learning experiences with intensive specialization training, designed to align with your professional growth objectives. Talents will gain comprehensive exposure through rotational assignments across key departments, leadership responsibilities in team-based projects, and hands-on management tasks. Additionally, the program offers access to curated leadership development initiatives, fostering both operational excellence and a service-driven mindset, and the opportunity to contribute to Hyatt World of Care Programs.

Program Highlights

• Personalized Development Plan

• Specialization Intensive

• Cross-Functional Rotations

• Leadership Immersion

• Mentorship Framework

• Hyatt World of Care Programs

Qualifications

Qualifications

• Education: bachelor's degree or equivalent in hospitality/related field

• Language Skills: a good working knowledge of English and proficiency in local language is an advantage

• Experience: relevant internship & work experience in hotel or hospitality operations is an advantage

• Skills: strong communication & interpersonal skills, creative problem-solving, and cultural awareness

• Personal Attribute: passionate about hospitality, high adaptability & resilience, and curious about global hospitality trends

• Assignment: eligibility to work at the same hotel upon graduation subject to local labour legislations

• Work Permit: to be customized accordingly to the local legislation

Requirements

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